What are the different Use Cases to use Auto Functional Escalation in Service Desk?
What are the Processes those are certified for ITIL in SapphireIMS Service Desk?
I was searching service desk solution on google and found this Q&A link. Want to know what are the advantages of Sapphire solution over other player in terms of cost, offering and post sales support.
Also is it a SaaS solution?
Major disadvantages of using sapphire ims whole package?
can this be implemented in cloud for serving SAAS?
What are the default mode of Sapphire call submission.
What are the list of synthetic transactions could able to monitor in SapphireIMS?