What are the Processes those are certified for ITIL in SapphireIMS Service Desk?
What are the different Use Cases to use Auto Functional Escalation in Service Desk?
I was searching service desk solution on google and found this Q&A link. Want to know what are the advantages of Sapphire solution over other player in terms of cost, offering and post sales support.
Also is it a SaaS solution?
Major disadvantages of using sapphire ims whole package?
can this be implemented in cloud for serving SAAS?
What are the default mode of Sapphire call submission.