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How frequently an agent communicates with the SapphireIMS Server? Is it configurable?

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How frequently an agent communicates with the SapphireIMS Server? Is it configurable?

posted Jan 8, 2015 by Rupam Sharma

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As per the factory setting every agent communicates 15 minutes once and yes it is configurable. Access the 'Business Service Monitoring' module-->Click on 'Poll Interval' to change the communication time interval.

answer Jul 5, 2016 by Pavan Kumar
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