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Does SapphireIMS support SMS to Ticket Creation?

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Does SapphireIMS support SMS to Ticket Creation? If so what is the process?

posted Jan 8, 2015 by Rupam Sharma

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1 Answer

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Yes Sapphire Supports SMS to ticket creation.

SapphireIMS uses wirelessmessenger schema to convert SMS to service desk records. The SMS is sent to a hard coded mobile number which will be converted into a service desk record. This is to facilitate service desk users as well as those users who are not a part of SapphireIMS to submit a record.

answer Jul 5, 2016 by Pavan Kumar
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