top button
    Connect to us
      Facebook Login
      Site Registration Why to Join

Facebook Login
Site Registration
Print Preview

Does SapphireIMS support SMS to Ticket Creation?

0 votes
27 views

Does SapphireIMS support SMS to Ticket Creation? If so what is the process?

posted Jan 8, 2015 by Rupam Sharma

Share this question
Facebook Share Button Twitter Share Button Google+ Share Button LinkedIn Share Button Multiple Social Share Button

1 Answer

0 votes

Yes Sapphire Supports SMS to ticket creation.

SapphireIMS uses wirelessmessenger schema to convert SMS to service desk records. The SMS is sent to a hard coded mobile number which will be converted into a service desk record. This is to facilitate service desk users as well as those users who are not a part of SapphireIMS to submit a record.

answer Jul 5, 2016 by Pavan Kumar
Similar Questions
0 votes

Does Sapphire support group assignment of a ticket

+1 vote

Is SapphireIMS Supports Email to Service and SMS to Service?

+1 vote

Does SapphireIMS support linking between a problem management & change management project?

+1 vote

Will a Approval Manager be able to approve a ticket using email?

0 votes

Does sapphire support access control.

...