What are the default mode of Sapphire call submission.
By default, the Mode of Submission of ServiceDesk tickets is Web
However, this setting is configurable and can be changed through the project based setting.
Major disadvantages of using sapphire ims whole package?
can this be implemented in cloud for serving SAAS?
What are the Processes those are certified for ITIL in SapphireIMS Service Desk?
What are the different Use Cases to use Auto Functional Escalation in Service Desk?
I was searching service desk solution on google and found this Q&A link. Want to know what are the advantages of Sapphire solution over other player in terms of cost, offering and post sales support.
Also is it a SaaS solution?
Does Sapphire Supports Multi level of Approval.