Does SapphireIMS support linking between a problem management & change management project?
Yes it is possible to link problems to existing changes. However note that the logged in user should have the privilege to the problem and change processes to link as well as to view the details of the linked tickets.
Is it possible to link Incident with Problem,Change management?
Does sapphire support SLA configuration based on Business hours & Holidays.
How many level of escalation does Sapphire support for a single SLA rule.
Does Sapphire support group assignment of a ticket
Does SapphireIMS support SMS to Ticket Creation? If so what is the process?