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Will a Approval Manager be able to approve a ticket using email?

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Will a Approval Manager be able to approve a ticket using email?

posted Jan 8, 2015 by Pavan Kumar

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Approval managers will be able to approve tickets using SapphireIMS's Email based approval feature.

For this to work, Email to Record feature needs to be enabled and other straight forward configurations needs to be done following which Approval Managers can approve tickets by responding to notification emails.

answer Jul 1, 2016 by Anjan Baradwaj
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