Does SapphireIMS support agent for a MAC OS?
Currently Sapphire do not support agent for non windows machine, but the MAC machine can be discovered by agent less mode using SSH protocol.
In which all format a SapphireIMS report can be extracted?
How many level of escalation does Sapphire support for a single SLA rule.
Does SapphireIMS support linking between a problem management & change management project?