Major disadvantages of using sapphire ims whole package?
can this be implemented in cloud for serving SAAS?
It does not have any specific disadvantage as such.
If will be good, If you can elaborate on the expectations OR specific features of interest. We can comment about our competitive standing.
What are the default mode of Sapphire call submission.
I was searching service desk solution on google and found this Q&A link. Want to know what are the advantages of Sapphire solution over other player in terms of cost, offering and post sales support.
Also is it a SaaS solution?
What are the Processes those are certified for ITIL in SapphireIMS Service Desk?
What are the different Use Cases to use Auto Functional Escalation in Service Desk?