SapphireIMS Service Desk is an ITIL 2011 certified, enterprise grade, comprehensive IT Service Management Suite. It helps business enterprises and service providers to manage service operations and ensure guaranteed service delivery to their customers as per defined service level goals.
SapphireIMS Service Desk enables you to
Implement ITIL best practices for incident, problem, change and service fulfilment processes to standardize service delivery for making it efficient.
Customize the workflows and business rules in accordance with the business processes using its powerful framework
Bring visibility and improve performance of service delivery through SLA measurements, compliance and escalations
Use the Knowledge Base framework to facilitate Self Service and lower service delivery costs while improving service delivery quality.
Measure and improve customer satisfaction through customer feedback and surveys
Seamless data gathering and insightful representation of data in custom dashboards and reports helps CxO’s make well informed decisions.