Yes, SapphireIMS can be used for managing IT services and operations in enterprises in any vertical. Irrespective of the vertical the IT processes will be similar. SapphireIMS is ITIL certified and comes with built-in processes for incident, change, problem and service request. At the same time SapphireIMS provides flexibility to configure and customize based on individual organization need.
SapphireIMS can also be used for managing business and service operations in specific verticals. Currently SapphireIMS has built-in processes for Healthcare and BFSI verticals.