Will Sapphire help in tracking problems till resolution.
SapphireIMS Service-desk is PinkVerify certified in ITIL2011 and is a mature, extendible service desk solution to handle different kind of processes and its helping to track the issues/ queries till resolution with standard SLAs.
Is SapphireIMS have Hardware and Software Change Tracking along with notify to selected stakeholders?
IS there any option to collect Event,Sys log & SNMP trap of the Server,Firewall,Switches & Routers.
Will Sapphire Support Performance monitoring of server resources (CPU, Memory, disks)
Will Sapphire provide Fault management and automatic event handling through e-mail, SMS.
Will Sapphire support customized report?