Does SapphireIMS support multilevel escalation? What are the options available?
Does Sapphire Supports Multi level of Approval.
How many level of escalation does Sapphire support for a single SLA rule.
What are the different Use Cases to use Auto Functional Escalation in Service Desk?
Is SapphireIMS Supports CSAT and User Surveys?
Is SapphireIMS Supports enable/integrate SSL using third part SSL Certificates for current web-services?