We have been experiencing a very slow response with SapphireIMS for a month now. Until now the tech guys cannot resolve the slow issue.
We are also having difficulties connecting on the internet.
Attaching here a report made by one of our manager accessing it after midnight at 1:24am:
"FYI. I normally access Sapphire via the internet at home since the day it started. There has been no difficulty in this exercise that I have experienced. Recently since Tuesday I have had difficulty in accessing the site and logging in (attached screen shot). I have been waiting for around 30 minutes already for a system response but it is still processing mu log-in. If by chance I get in it is very slow in the response. This is the same behavior of the system in the workplace.
Since it is crucial that I approve the requests to avoid delay in customer requests I hope this can be settled soon. It is at present unworkable and the time it takes to process also delays the request and slowing down productivity across all the units in Operations Dept, and this impacts the customer. Something must have happened on Tuesday last week to cause the system to bog down this much."
Anyone experiencing same issue?