# Thresholds and Notifications **URL:** https://community.sapphireims.com/c/business-service-monitoring/thresholds-and-notifications/44.md [Latest](https://community.sapphireims.com/latest.md) · [Categories](https://community.sapphireims.com/categories.md) · [Tags](https://community.sapphireims.com/tags.md) --- ## [About the Thresholds and Notifications category](https://community.sapphireims.com/t/about-the-thresholds-and-notifications-category/103)
**Author:** [@harish](https://community.sapphireims.com/u/harish)\ **Replies:** 0
--- ## [Can I know details on how system reboot alert mechanism works when data is collected using SNMP?](https://community.sapphireims.com/t/can-i-know-details-on-how-system-reboot-alert-mechanism-works-when-data-is-collected-using-snmp/580)
**Author:** [@Gireesh](https://community.sapphireims.com/u/Gireesh)\ **Replies:** 0\ **Last updated:** [April 12, 2021, 9:26am UTC](https://community.sapphireims.com/t/can-i-know-details-on-how-system-reboot-alert-mechanism-works-when-data-is-collected-using-snmp/580 "2021-04-12T09:26:32Z")
Please find elaborated working of the system reboot alarm - • If the current system uptime is collected for first time then collected time will be system uptime. • If the system uptime is not collected for the first t… --- ## [I have observed that there are chances of false system reboot alerts? Will those be observed in SaphireIMS?](https://community.sapphireims.com/t/i-have-observed-that-there-are-chances-of-false-system-reboot-alerts-will-those-be-observed-in-saphireims/578)
**Author:** [@Gireesh](https://community.sapphireims.com/u/Gireesh)\ **Replies:** 0\ **Last updated:** [April 12, 2021, 9:17am UTC](https://community.sapphireims.com/t/i-have-observed-that-there-are-chances-of-false-system-reboot-alerts-will-those-be-observed-in-saphireims/578 "2021-04-12T09:17:41Z")
Yes there is possibility of false system reboot alerts when data is collected using snmp protocol. This is due to nature of the variable where system uptime is stored by the snmp agent in the device. The max value can be… --- ## [How can receive the alerts from SapphireIMS?](https://community.sapphireims.com/t/how-can-receive-the-alerts-from-sapphireims/496)
**Author:** [@Gireesh](https://community.sapphireims.com/u/Gireesh)\ **Replies:** 0\ **Last updated:** [March 27, 2021, 10:08am UTC](https://community.sapphireims.com/t/how-can-receive-the-alerts-from-sapphireims/496 "2021-03-27T10:08:14Z")
SapphireIMS has option to send the alerts by E-mail or SMS. One can define the user profiles and alert templates to receive the same. Please refer our online help link Notification Templates and Notification Profiles - F… --- ## [Is the alerts gets generated for every subsequent threshold breach?](https://community.sapphireims.com/t/is-the-alerts-gets-generated-for-every-subsequent-threshold-breach/495)
**Author:** [@harish](https://community.sapphireims.com/u/harish)\ **Replies:** 0\ **Last updated:** [March 27, 2021, 10:02am UTC](https://community.sapphireims.com/t/is-the-alerts-gets-generated-for-every-subsequent-threshold-breach/495 "2021-03-27T10:02:20Z")
In SapphireIMS one can configure to suppress the consecutive alerts or he/she can configure the threshold to generate for every subsequent threshold breach. https://www.sapphireims.com/help/thresholds.htm --- ## [I don’t want to get alerted due to occasional CPU spikes that may hit thresholds. Can SapphireIMS take care of this?](https://community.sapphireims.com/t/i-don-t-want-to-get-alerted-due-to-occasional-cpu-spikes-that-may-hit-thresholds-can-sapphireims-take-care-of-this/494)
**Author:** [@Gireesh](https://community.sapphireims.com/u/Gireesh)\ **Replies:** 0\ **Last updated:** [March 27, 2021, 10:00am UTC](https://community.sapphireims.com/t/i-don-t-want-to-get-alerted-due-to-occasional-cpu-spikes-that-may-hit-thresholds-can-sapphireims-take-care-of-this/494 "2021-03-27T10:00:53Z")
Yes, SapphireIMS provides option to the user so that he/she can configure the tolerance limits in the thresholds before generating the alarms within the time period. Please refer our online help link - Thresholds Also,… --- ## [Can I have multiple notification templates for the alert purpose?](https://community.sapphireims.com/t/can-i-have-multiple-notification-templates-for-the-alert-purpose/493)
**Author:** [@Gireesh](https://community.sapphireims.com/u/Gireesh)\ **Replies:** 0\ **Last updated:** [March 27, 2021, 9:58am UTC](https://community.sapphireims.com/t/can-i-have-multiple-notification-templates-for-the-alert-purpose/493 "2021-03-27T09:58:00Z")
No. At any given time only one notification templates can be active. --- ## [How alerts are resolved in SapphireIMS?](https://community.sapphireims.com/t/how-alerts-are-resolved-in-sapphireims/492)
**Author:** [@harish](https://community.sapphireims.com/u/harish)\ **Replies:** 0\ **Last updated:** [March 27, 2021, 9:55am UTC](https://community.sapphireims.com/t/how-alerts-are-resolved-in-sapphireims/492 "2021-03-27T09:55:11Z")
The alerts generated by SapphireIMS are auto resolved based on the next polling data or user has option to manually acknowledge the alerts with comment. Please refer our online help link - Alarms --- ## [Can I customize the mail content what I get through e-mail or SMS?](https://community.sapphireims.com/t/can-i-customize-the-mail-content-what-i-get-through-e-mail-or-sms/491)
**Author:** [@harish](https://community.sapphireims.com/u/harish)\ **Replies:** 0\ **Last updated:** [March 27, 2021, 9:48am UTC](https://community.sapphireims.com/t/can-i-customize-the-mail-content-what-i-get-through-e-mail-or-sms/491 "2021-03-27T09:48:54Z")
Yes, SapphireIMS gives option to override the default notification template with which one can customize the content. Please refer our online help link for the configuration - https://www.sapphireims.com/help/Default\_N… --- ## [Can I define any corrective action automatically when the alerts are generated?](https://community.sapphireims.com/t/can-i-define-any-corrective-action-automatically-when-the-alerts-are-generated/490)
**Author:** [@Gireesh](https://community.sapphireims.com/u/Gireesh)\ **Replies:** 0\ **Last updated:** [March 27, 2021, 9:47am UTC](https://community.sapphireims.com/t/can-i-define-any-corrective-action-automatically-when-the-alerts-are-generated/490 "2021-03-27T09:47:17Z")
SapphireIMS gives an option to run any script by user profiles. These user profiles are linked to threshold and when any threshold is breached, automatically scripts will be run. The logic of corrective action should be … --- ## [How Static and Dynamic threshold works in SapphireIMS?](https://community.sapphireims.com/t/how-static-and-dynamic-threshold-works-in-sapphireims/150)
**Author:** [@harish](https://community.sapphireims.com/u/harish)\ **Replies:** 0\ **Last updated:** [January 19, 2021, 4:48pm UTC](https://community.sapphireims.com/t/how-static-and-dynamic-threshold-works-in-sapphireims/150 "2021-01-19T16:48:10Z")
How Static and Dynamic thresholds works in SapphireIMS? Static threshold This is a static value and when performance data point exceeds( or fall short of in certain scenarios) this value, it is a violation of threshol…