# Discovery, Inventory and Compliance **URL:** https://community.sapphireims.com/c/discovery-inventory-compliance/7.md [Latest](https://community.sapphireims.com/latest.md) · [Categories](https://community.sapphireims.com/categories.md) · [Tags](https://community.sapphireims.com/tags.md) --- ## [WMI Troubleshooting guidelines](https://community.sapphireims.com/t/wmi-troubleshooting-guidelines/1011)
**Author:** [@harish](https://community.sapphireims.com/u/harish)\ **Replies:** 0\ **Last updated:** [October 29, 2024, 7:20am UTC](https://community.sapphireims.com/t/wmi-troubleshooting-guidelines/1011 "2024-10-29T07:20:34Z")
wmi troubleshooting tips.docx (280.1 KB) WMI Troubleshooting-v1.0.docx (397.2 KB) --- ## [What are the steps to validate the collected BIOS Serial Number is proper or not for target machines?](https://community.sapphireims.com/t/what-are-the-steps-to-validate-the-collected-bios-serial-number-is-proper-or-not-for-target-machines/347)
**Author:** [@harish](https://community.sapphireims.com/u/harish)\ **Replies:** 2\ **Last updated:** [October 31, 2023, 6:40am UTC](https://community.sapphireims.com/t/what-are-the-steps-to-validate-the-collected-bios-serial-number-is-proper-or-not-for-target-machines/347 "2023-10-31T06:40:28Z")
Please check steps below - Windows : Open the command prompt and run the command WMIC BIOS GET SERIALNUMBER This will give the serial number and match against the SapphireIMS collected data. Linux: Open the termina… --- ## [Can we discover devices running IGEL 4?](https://community.sapphireims.com/t/can-we-discover-devices-running-igel-4/838)
**Author:** [@ITAMSupport](https://community.sapphireims.com/u/ITAMSupport)\ **Replies:** 1\ **Last updated:** [September 15, 2023, 9:40am UTC](https://community.sapphireims.com/t/can-we-discover-devices-running-igel-4/838 "2023-09-15T09:40:48Z")
Can we discover devices running IGEL 4 Linux? By default, IGEL has enabled SSH. Would we be able to use agent discovery of limited to agentless using SSH-based discovery. --- ## [Agent Creation For Window client](https://community.sapphireims.com/t/agent-creation-for-window-client/836)
**Author:** [@Raman](https://community.sapphireims.com/u/Raman)\ **Replies:** 1\ **Last updated:** [August 7, 2023, 3:36pm UTC](https://community.sapphireims.com/t/agent-creation-for-window-client/836 "2023-08-07T15:36:03Z")
Hi , we will trying to check log in sapphireIms Agent install after log is not reflecting can you provide me New SapphireIms Agent Correct Steps Creation . --- ## [After reinstalled sapphireims agent in Clint system log is](https://community.sapphireims.com/t/after-reinstalled-sapphireims-agent-in-clint-system-log-is/820)
**Author:** [@Raman](https://community.sapphireims.com/u/Raman)\ **Replies:** 2\ **Last updated:** [June 23, 2023, 7:11pm UTC](https://community.sapphireims.com/t/after-reinstalled-sapphireims-agent-in-clint-system-log-is/820 "2023-06-23T19:11:46Z")
\[ThId:15220\] \[.\\src\\WebServiceCommunication.cpp:262\] - PushAgentInformation using Primary Server Failed– --- ## [Endpoint is physically up, but it is showing as down in SapphireIMS. How to troubleshoot this?](https://community.sapphireims.com/t/endpoint-is-physically-up-but-it-is-showing-as-down-in-sapphireims-how-to-troubleshoot-this/588)
**Author:** [@Naveen](https://community.sapphireims.com/u/Naveen)\ **Replies:** 0\ **Last updated:** [April 14, 2021, 6:14am UTC](https://community.sapphireims.com/t/endpoint-is-physically-up-but-it-is-showing-as-down-in-sapphireims-how-to-troubleshoot-this/588 "2021-04-14T06:14:24Z")
Agent-less based Discovery: If node is discovered in SapphireIMS using agent-less based discovery, then the node must be reachable via Ping from SapphireIMS server (from data collector if node is discovered through data… --- ## [Discovery of Microsoft Azure cloud infrastructure](https://community.sapphireims.com/t/discovery-of-microsoft-azure-cloud-infrastructure/798)
**Author:** [@Naveen](https://community.sapphireims.com/u/Naveen)\ **Replies:** 0\ **Last updated:** [January 8, 2023, 4:48pm UTC](https://community.sapphireims.com/t/discovery-of-microsoft-azure-cloud-infrastructure/798 "2023-01-08T16:48:41Z")
SapphireIMS supports discovery of Microsoft Azure cloud infrastructure. It collects all the resources visible under the given Azure Cloud Subscription. Detailed information is getting collected for following resource typ… --- ## [How do I roll out SapphireIMS agents to Linux/MAC machines in bulk?](https://community.sapphireims.com/t/how-do-i-roll-out-sapphireims-agents-to-linux-mac-machines-in-bulk/791)
**Author:** [@harish](https://community.sapphireims.com/u/harish)\ **Replies:** 0\ **Last updated:** [December 8, 2022, 5:22am UTC](https://community.sapphireims.com/t/how-do-i-roll-out-sapphireims-agents-to-linux-mac-machines-in-bulk/791 "2022-12-08T05:22:11Z")
While there is an option available to roll out agents using SapphireIMS SSH Interface, if you are looking for other tools, Ansible can be used. The pre-requisites for using this tool is - 1. Ansible setup from where d… --- ## [How to get the Media Type Data Collection(SSD,HDD) for Windows systems?](https://community.sapphireims.com/t/how-to-get-the-media-type-data-collection-ssd-hdd-for-windows-systems/779)
**Author:** [@r.srinivasan](https://community.sapphireims.com/u/r.srinivasan)\ **Replies:** 0\ **Last updated:** [November 18, 2022, 12:08pm UTC](https://community.sapphireims.com/t/how-to-get-the-media-type-data-collection-ssd-hdd-for-windows-systems/779 "2022-11-18T12:08:06Z")
Media Type Data Collection(SSD, HDD) can be fetched from a Windows machine using the Custom Inventory option in SapphireIMS. Once data is collected, you can find it under the Custom Inventory section for respective machi… --- ## [How to get the Trusted Platform Module (TPM) information of Security Processor on Windows systems?](https://community.sapphireims.com/t/how-to-get-the-trusted-platform-module-tpm-information-of-security-processor-on-windows-systems/778)
**Author:** [@r.srinivasan](https://community.sapphireims.com/u/r.srinivasan)\ **Replies:** 0\ **Last updated:** [November 18, 2022, 11:56am UTC](https://community.sapphireims.com/t/how-to-get-the-trusted-platform-module-tpm-information-of-security-processor-on-windows-systems/778 "2022-11-18T11:56:31Z")
Trusted Platform Module (TPM) information of the Security Processor can be fetched from a Windows machine using the Custom Inventory option in SapphireIMS. Once data is collected, you can find it under the Custom Invento… --- ## [Windows SapphireIMS Agent Package created with agent installer screen leads to machine reboot when deployed through SCCM](https://community.sapphireims.com/t/windows-sapphireims-agent-package-created-with-agent-installer-screen-leads-to-machine-reboot-when-deployed-through-sccm/765)
**Author:** [@harish](https://community.sapphireims.com/u/harish)\ **Replies:** 0\ **Last updated:** [November 3, 2022, 12:01pm UTC](https://community.sapphireims.com/t/windows-sapphireims-agent-package-created-with-agent-installer-screen-leads-to-machine-reboot-when-deployed-through-sccm/765 "2022-11-03T12:01:17Z")
The Windows SapphireIMS Agent Package created with UI Option uses IExpress(wextract.exe) built-in windows package manager as a wrapper to base agent installer to embed the user given inputs. While this wrapper doesn’t le… --- ## [Sapphire Agent is not getting installed over WIFI but getting installed over LAN through AD GPO](https://community.sapphireims.com/t/sapphire-agent-is-not-getting-installed-over-wifi-but-getting-installed-over-lan-through-ad-gpo/755)
**Author:** [@josephD](https://community.sapphireims.com/u/josephD)\ **Replies:** 2\ **Last updated:** [September 21, 2022, 8:27am UTC](https://community.sapphireims.com/t/sapphire-agent-is-not-getting-installed-over-wifi-but-getting-installed-over-lan-through-ad-gpo/755 "2022-09-21T08:27:33Z")
Engineers might face issue in a customer environment where Sapphire Agent pushed through AD Group policy is getting installed over LAN connection but does not connect over WIFI. Situation : Since a sapphire agent is ins… --- ## [What is the best practice to push the SapphireIMS windows agents to the end points?](https://community.sapphireims.com/t/what-is-the-best-practice-to-push-the-sapphireims-windows-agents-to-the-end-points/459)
**Author:** [@harish](https://community.sapphireims.com/u/harish)\ **Replies:** 0\ **Last updated:** [March 22, 2021, 2:11pm UTC](https://community.sapphireims.com/t/what-is-the-best-practice-to-push-the-sapphireims-windows-agents-to-the-end-points/459 "2021-03-22T14:11:58Z")
In below ways windows agent roll out can be done depending on nature of customer organization. Creating agent installer package and pushing through SapphireIMS – This approach works well for nodes which are connected t… --- ## [I want to take a walk of SNMP device to understand what OID’s available, how can I do that?](https://community.sapphireims.com/t/i-want-to-take-a-walk-of-snmp-device-to-understand-what-oid-s-available-how-can-i-do-that/291)
**Author:** [@harish](https://community.sapphireims.com/u/harish)\ **Replies:** 0\ **Last updated:** [March 1, 2021, 10:40am UTC](https://community.sapphireims.com/t/i-want-to-take-a-walk-of-snmp-device-to-understand-what-oid-s-available-how-can-i-do-that/291 "2021-03-01T10:40:24Z")
SapphireIMS ships NetSNMP walk command line tool to get the walk. Please follow below steps to take the SNMP walk of the device –, For SNMP V1/V2C, a. Open the command prompt in SapphireIMS server b. Navigate to the \\… --- ## [What are the URLs to be allowed/whitelisted from SapphireIMS Agent, in order to make it communicate with SapphireIMS server?](https://community.sapphireims.com/t/what-are-the-urls-to-be-allowed-whitelisted-from-sapphireims-agent-in-order-to-make-it-communicate-with-sapphireims-server/720)
**Author:** [@Naveen](https://community.sapphireims.com/u/Naveen)\ **Replies:** 0\ **Last updated:** [November 22, 2021, 6:37am UTC](https://community.sapphireims.com/t/what-are-the-urls-to-be-allowed-whitelisted-from-sapphireims-agent-in-order-to-make-it-communicate-with-sapphireims-server/720 "2021-11-22T06:37:49Z")
For basic discovery and inventory below URL’s to be whitelisted (After last resource, entries will be dynamic so exclude based on wildcard \*) \://\:\/SapphireWS/Agent/\* \ **Author:** [@Deepak](https://community.sapphireims.com/u/Deepak)\ **Replies:** 1\ **Last updated:** [November 12, 2021, 2:10pm UTC](https://community.sapphireims.com/t/procedure-to-move-agents-from-one-probe-to-another-probe/713 "2021-11-12T14:10:31Z") Is it possible to move the agents from one Probe to another Probe? If yes, what is the procedure? --- ## [WBEM for discovering Windows Devices](https://community.sapphireims.com/t/wbem-for-discovering-windows-devices/712)
**Author:** [@Deepak](https://community.sapphireims.com/u/Deepak)\ **Replies:** 1\ **Last updated:** [November 12, 2021, 6:02am UTC](https://community.sapphireims.com/t/wbem-for-discovering-windows-devices/712 "2021-11-12T06:02:33Z")
Can we use WBEM for discovering Windows Devices? --- ## [How to capture the bitlocker status in SapphireIMS for windows system](https://community.sapphireims.com/t/how-to-capture-the-bitlocker-status-in-sapphireims-for-windows-system/696)
**Author:** [@dharmaraj](https://community.sapphireims.com/u/dharmaraj)\ **Replies:** 0\ **Last updated:** [August 31, 2021, 3:42pm UTC](https://community.sapphireims.com/t/how-to-capture-the-bitlocker-status-in-sapphireims-for-windows-system/696 "2021-08-31T15:42:43Z")
Configure the Custom WMI using below data. Refer link how to configure: https://www.sapphireims.com/help/Custom\_Inventory.htm Use the below WMI details ClassName: Win32\_EncryptableVolume Namespace : Root\\CIMV2\\Secur… --- ## [What are the points which needs to checked if the IT compliance data is not reflecting in the compliance page?](https://community.sapphireims.com/t/what-are-the-points-which-needs-to-checked-if-the-it-compliance-data-is-not-reflecting-in-the-compliance-page/690)
**Author:** [@dharmaraj.pillai](https://community.sapphireims.com/u/dharmaraj.pillai)\ **Replies:** 1\ **Last updated:** [August 16, 2021, 2:43pm UTC](https://community.sapphireims.com/t/what-are-the-points-which-needs-to-checked-if-the-it-compliance-data-is-not-reflecting-in-the-compliance-page/690 "2021-08-16T14:43:08Z")
I have created the baseline rule, based on that rule i have configured the compliance. However compliance data is not reflecting in the compliance page. What are the points which needs to checked if the IT compliance dat… --- ## [\[Use case\] Baseline compliance rule configuration based on software name and vendor](https://community.sapphireims.com/t/use-case-baseline-compliance-rule-configuration-based-on-software-name-and-vendor/668)
**Author:** [@Naveen](https://community.sapphireims.com/u/Naveen)\ **Replies:** 0\ **Last updated:** [July 8, 2021, 6:04am UTC](https://community.sapphireims.com/t/use-case-baseline-compliance-rule-configuration-based-on-software-name-and-vendor/668 "2021-07-08T06:04:55Z")
Below are two use cases. I need to get baseline machines which are having software vendor ‘Symantec Corporation’ and software name ‘Symantec Endpoint Protection’ I need to get baseline machines which are having softwar… --- ## [I have end users having access to administrator privilege to windows desktops or laptops. How can I prevent users uninstalling SapphreIMS agents accidently?](https://community.sapphireims.com/t/i-have-end-users-having-access-to-administrator-privilege-to-windows-desktops-or-laptops-how-can-i-prevent-users-uninstalling-sapphreims-agents-accidently/517)
**Author:** [@dharmaraj](https://community.sapphireims.com/u/dharmaraj)\ **Replies:** 0\ **Last updated:** [April 1, 2021, 8:49am UTC](https://community.sapphireims.com/t/i-have-end-users-having-access-to-administrator-privilege-to-windows-desktops-or-laptops-how-can-i-prevent-users-uninstalling-sapphreims-agents-accidently/517 "2021-04-01T08:49:14Z")
We have option to set uninstallation password for windows agent as part of agent profile which gets pulled by agents. If someone having admin rights is trying to uninstall the agent, it ask for uninstallation password. W… --- ## [Compliance Baseline Rule for RAM capacity is not considering machines as expected, when multiple slots are available in end machine](https://community.sapphireims.com/t/compliance-baseline-rule-for-ram-capacity-is-not-considering-machines-as-expected-when-multiple-slots-are-available-in-end-machine/664)
**Author:** [@Naveen](https://community.sapphireims.com/u/Naveen)\ **Replies:** 0\ **Last updated:** [June 18, 2021, 1:46pm UTC](https://community.sapphireims.com/t/compliance-baseline-rule-for-ram-capacity-is-not-considering-machines-as-expected-when-multiple-slots-are-available-in-end-machine/664 "2021-06-18T13:46:59Z")
When configuring Compliance Baseline Rule based on ‘RAM’ capacity equals to 8GB, it might consider 16GB/32GB machines as well. This is happening due to machines are having N number of 8GB slots. When selecting filter ‘… --- ## [Are we collecting Roles, Features & Services running in a Server as part of scheduled Inventory?](https://community.sapphireims.com/t/are-we-collecting-roles-features-services-running-in-a-server-as-part-of-scheduled-inventory/623)
**Author:** [@Deepak](https://community.sapphireims.com/u/Deepak)\ **Replies:** 0\ **Last updated:** [April 20, 2021, 12:29pm UTC](https://community.sapphireims.com/t/are-we-collecting-roles-features-services-running-in-a-server-as-part-of-scheduled-inventory/623 "2021-04-20T12:29:16Z")
Are we collecting Roles, Features & Services running in a Server as part of scheduled Inventory? --- ## [Device Category bifurcation](https://community.sapphireims.com/t/device-category-bifurcation/622)
**Author:** [@Deepak](https://community.sapphireims.com/u/Deepak)\ **Replies:** 0\ **Last updated:** [April 20, 2021, 12:18pm UTC](https://community.sapphireims.com/t/device-category-bifurcation/622 "2021-04-20T12:18:35Z")
How Sapphire bifurcate whether the system is a Desktop, Workstation, Server, or Virtual System? --- ## [How Virtualization VM inventory gets collected in SapphireIMS?](https://community.sapphireims.com/t/how-virtualization-vm-inventory-gets-collected-in-sapphireims/620)
**Author:** [@vinayakkoppar](https://community.sapphireims.com/u/vinayakkoppar)\ **Replies:** 1\ **Last updated:** [April 19, 2021, 8:45am UTC](https://community.sapphireims.com/t/how-virtualization-vm-inventory-gets-collected-in-sapphireims/620 "2021-04-19T08:45:44Z")
On what basis, the data in inventory–\>Virtual machine will be shown in UI. Depending on agent based discovery or application performance based in which we given VM monitoring as VMWare,XEN server or Hyper-V --- ## [Customer is having master agent, but the disk space is increasing over period of time due to patch management files. Now they cannot increase the disk space in OS drive and wanted to use different drive. How can I handle this?](https://community.sapphireims.com/t/customer-is-having-master-agent-but-the-disk-space-is-increasing-over-period-of-time-due-to-patch-management-files-now-they-cannot-increase-the-disk-space-in-os-drive-and-wanted-to-use-different-drive-how-can-i-handle-this/618)
**Author:** [@Naveen](https://community.sapphireims.com/u/Naveen)\ **Replies:** 0\ **Last updated:** [April 16, 2021, 2:12pm UTC](https://community.sapphireims.com/t/customer-is-having-master-agent-but-the-disk-space-is-increasing-over-period-of-time-due-to-patch-management-files-now-they-cannot-increase-the-disk-space-in-os-drive-and-wanted-to-use-different-drive-how-can-i-handle-this/618 "2021-04-16T14:12:59Z")
We suggest to migrate the agent itself to different drive rather than pointing patch management alone to different folder . Please follow below steps for agent migration to different drive. Stop SapphireIMSAgent servi… --- ## [My inventory collects only last 5 digit of license key for Windows 10 operating System compared to traditional 25-digit key. Whether SapphireIMS can give be compliance result based on last 5 digits?](https://community.sapphireims.com/t/my-inventory-collects-only-last-5-digit-of-license-key-for-windows-10-operating-system-compared-to-traditional-25-digit-key-whether-sapphireims-can-give-be-compliance-result-based-on-last-5-digits/313)
**Author:** [@harish](https://community.sapphireims.com/u/harish)\ **Replies:** 0\ **Last updated:** [March 2, 2021, 4:15pm UTC](https://community.sapphireims.com/t/my-inventory-collects-only-last-5-digit-of-license-key-for-windows-10-operating-system-compared-to-traditional-25-digit-key-whether-sapphireims-can-give-be-compliance-result-based-on-last-5-digits/313 "2021-03-02T16:15:06Z")
We do have support to consider last 5-digit consideration during compliance calculation and currently we have custom support for this until we plan to productize it. Please get in touch with our support team to get furth… --- ## [What are the best practices to perform SapphireIMS Agent upgrade once SapphireIMS patch is upgraded?](https://community.sapphireims.com/t/what-are-the-best-practices-to-perform-sapphireims-agent-upgrade-once-sapphireims-patch-is-upgraded/587)
**Author:** [@Naveen](https://community.sapphireims.com/u/Naveen)\ **Replies:** 0\ **Last updated:** [April 14, 2021, 5:38am UTC](https://community.sapphireims.com/t/what-are-the-best-practices-to-perform-sapphireims-agent-upgrade-once-sapphireims-patch-is-upgraded/587 "2021-04-14T05:38:58Z")
After upgrading SapphireIMS server, existing agents discovered in SapphireIMS needs to get upgraded (In certain cases, it is not needed when the new patch is not having any agent change - contact Support Team to know abo… --- ## [What are the best practices that I need to adapt, to ensure that all my assets are maintained properly in the system?](https://community.sapphireims.com/t/what-are-the-best-practices-that-i-need-to-adapt-to-ensure-that-all-my-assets-are-maintained-properly-in-the-system/581)
**Author:** [@Naveen](https://community.sapphireims.com/u/Naveen)\ **Replies:** 0\ **Last updated:** [April 12, 2021, 10:26am UTC](https://community.sapphireims.com/t/what-are-the-best-practices-that-i-need-to-adapt-to-ensure-that-all-my-assets-are-maintained-properly-in-the-system/581 "2021-04-12T10:26:28Z")
Non-IP Assets: Non-IP assets should be maintained properly in CMDB module separately as tool cannot discover them automatically. IP Assets: Discovery perspective: All the IP devices available in the organization shou… --- ## [How will we know whether the configured license is over utilized/under utilized in SapphireIMS?](https://community.sapphireims.com/t/how-will-we-know-whether-the-configured-license-is-over-utilized-under-utilized-in-sapphireims/585)
**Author:** [@Naveen](https://community.sapphireims.com/u/Naveen)\ **Replies:** 0\ **Last updated:** [April 14, 2021, 5:27am UTC](https://community.sapphireims.com/t/how-will-we-know-whether-the-configured-license-is-over-utilized-under-utilized-in-sapphireims/585 "2021-04-14T05:27:06Z")
Once license rule is configured with a supported license metric, and when the scheduled/on-demand compliance check operation is completed, reconciliation result will appear under Inventory \> Compliance \> Software Complia… [Next page](https://community.sapphireims.com/c/discovery-inventory-compliance/7.md?page=1)