# IT Automation **URL:** https://community.sapphireims.com/c/it-automation/8.md?page=1 [Latest](https://community.sapphireims.com/latest.md) · [Categories](https://community.sapphireims.com/categories.md) · [Tags](https://community.sapphireims.com/tags.md) **Page:** 2 --- ## [Is it possible to upgrade my agent to windows feature pack 21H1 using "offline" scan and deploy option in patch management?](https://community.sapphireims.com/t/is-it-possible-to-upgrade-my-agent-to-windows-feature-pack-21h1-using-offline-scan-and-deploy-option-in-patch-management/642)
**Author:** [@m.shoaib](https://community.sapphireims.com/u/m.shoaib)\ **Replies:** 1\ **Last updated:** [May 21, 2021, 7:03am UTC](https://community.sapphireims.com/t/is-it-possible-to-upgrade-my-agent-to-windows-feature-pack-21h1-using-offline-scan-and-deploy-option-in-patch-management/642 "2021-05-21T07:03:11Z")
I need to upgrade all my agents to windows feature pack 21H1 which was released on May 10th 2021 . Is it possible to upgrade using patch management offline scan and deploy? --- ## [How to configure Custom Policy Analyzer rule for Windows 10](https://community.sapphireims.com/t/how-to-configure-custom-policy-analyzer-rule-for-windows-10/624)
**Author:** [@Deepak](https://community.sapphireims.com/u/Deepak)\ **Replies:** 1\ **Last updated:** [April 29, 2021, 9:55am UTC](https://community.sapphireims.com/t/how-to-configure-custom-policy-analyzer-rule-for-windows-10/624 "2021-04-29T09:55:10Z")
How to configure Custom Policy Analyzer rule for Windows 10 --- ## [Getting an error “Windows is searching for SapphireIMS Cloud Connector Plugin.exe”](https://community.sapphireims.com/t/getting-an-error-windows-is-searching-for-sapphireims-cloud-connector-plugin-exe/628)
**Author:** [@SavkaranSingh](https://community.sapphireims.com/u/SavkaranSingh)\ **Replies:** 1\ **Last updated:** [April 28, 2021, 5:56am UTC](https://community.sapphireims.com/t/getting-an-error-windows-is-searching-for-sapphireims-cloud-connector-plugin-exe/628 "2021-04-28T05:56:44Z")
We are facing an error while installing Cloud Connector on customer’s jump server, after successful installation it gives below error “Windows is searching for SapphireIMS Cloud Connector Plugin.exe”. Need solution for t… --- ## [I want to deploy ( Install ) latest Windows 10 Feature Pack ( Creator update ) to machines which are having older version of Windows 10. How can I do this to apply deploy job to specific machines having older versions?](https://community.sapphireims.com/t/i-want-to-deploy-install-latest-windows-10-feature-pack-creator-update-to-machines-which-are-having-older-version-of-windows-10-how-can-i-do-this-to-apply-deploy-job-to-specific-machines-having-older-versions/151)
**Author:** [@harish](https://community.sapphireims.com/u/harish)\ **Replies:** 0\ **Last updated:** [January 21, 2021, 5:37am UTC](https://community.sapphireims.com/t/i-want-to-deploy-install-latest-windows-10-feature-pack-creator-update-to-machines-which-are-having-older-version-of-windows-10-how-can-i-do-this-to-apply-deploy-job-to-specific-machines-having-older-versions/151 "2021-01-21T05:37:15Z")
SapphireIMS collects corresponding build number of Windows OS version as part of inventory operating system details. You may refer following articles to understand the respective build number of specific versions. U… --- ## [What are the steps to be carried out to configure and deploy Windows 10 Feature Creator Update and what are the troubleshooting steps?](https://community.sapphireims.com/t/what-are-the-steps-to-be-carried-out-to-configure-and-deploy-windows-10-feature-creator-update-and-what-are-the-troubleshooting-steps/616)
**Author:** [@harish](https://community.sapphireims.com/u/harish)\ **Replies:** 0\ **Last updated:** [April 16, 2021, 9:29am UTC](https://community.sapphireims.com/t/what-are-the-steps-to-be-carried-out-to-configure-and-deploy-windows-10-feature-creator-update-and-what-are-the-troubleshooting-steps/616 "2021-04-16T09:29:28Z")
Please refer attached document on steps to configure the deployment job and steps to troubleshoot CreatorUpdateConfigurationandTroubleshootingDocument.docx (968.1 KB) --- ## [Explain conceptual diagram of Master & Slave Agent for patch/software file download](https://community.sapphireims.com/t/explain-conceptual-diagram-of-master-slave-agent-for-patch-software-file-download/355)
**Author:** [@Naveen](https://community.sapphireims.com/u/Naveen)\ **Replies:** 0\ **Last updated:** [March 8, 2021, 1:11pm UTC](https://community.sapphireims.com/t/explain-conceptual-diagram-of-master-slave-agent-for-patch-software-file-download/355 "2021-03-08T13:11:07Z")
Please refer below image for master-slave architecture --- ## [How to change the User Consent Message or Notification Message during the remote connection or terminal access through MeshCentral?](https://community.sapphireims.com/t/how-to-change-the-user-consent-message-or-notification-message-during-the-remote-connection-or-terminal-access-through-meshcentral/550)
**Author:** [@dharmaraj](https://community.sapphireims.com/u/dharmaraj)\ **Replies:** 0\ **Last updated:** [April 8, 2021, 5:48am UTC](https://community.sapphireims.com/t/how-to-change-the-user-consent-message-or-notification-message-during-the-remote-connection-or-terminal-access-through-meshcentral/550 "2021-04-08T05:48:02Z")
To change the user consent or notification message, open the config.json located at \[SapphireIMS installation location\] \\Plugins\\MeshCentral\\meshcentral-data\\config.json” and search for “consentMessages” or “notificatonM… --- ## [Whether MeshCentral works on both HTTP and HTTPS?](https://community.sapphireims.com/t/whether-meshcentral-works-on-both-http-and-https/537)
**Author:** [@dharmaraj](https://community.sapphireims.com/u/dharmaraj)\ **Replies:** 0\ **Last updated:** [April 6, 2021, 1:49pm UTC](https://community.sapphireims.com/t/whether-meshcentral-works-on-both-http-and-https/537 "2021-04-06T13:49:19Z")
Yes, it works on both HTTP and HTTPS. However we suggest to use HTTPS for security purpose. Please refer below article on how to add certificate to use with HTTPS - --- ## [Which remote control tool is supported by SapphireIMS by default? Which features are supported?](https://community.sapphireims.com/t/which-remote-control-tool-is-supported-by-sapphireims-by-default-which-features-are-supported/536)
**Author:** [@dharmaraj](https://community.sapphireims.com/u/dharmaraj)\ **Replies:** 0\ **Last updated:** [April 6, 2021, 1:43pm UTC](https://community.sapphireims.com/t/which-remote-control-tool-is-supported-by-sapphireims-by-default-which-features-are-supported/536 "2021-04-06T13:43:53Z")
By default, SapphireIMS supports MeshCentral as SapphireIMS remote control tool Following features are supported by MeshCentral - Works on low bandwidth network Remote service and process managements Remote system not… --- ## [I am using offline windows patch scan mode and find that newly released KB articles are not getting detected as missing post my patch scan job completion. What could be the issue?](https://community.sapphireims.com/t/i-am-using-offline-windows-patch-scan-mode-and-find-that-newly-released-kb-articles-are-not-getting-detected-as-missing-post-my-patch-scan-job-completion-what-could-be-the-issue/518)
**Author:** [@Naveen](https://community.sapphireims.com/u/Naveen)\ **Replies:** 0\ **Last updated:** [April 1, 2021, 9:51am UTC](https://community.sapphireims.com/t/i-am-using-offline-windows-patch-scan-mode-and-find-that-newly-released-kb-articles-are-not-getting-detected-as-missing-post-my-patch-scan-job-completion-what-could-be-the-issue/518 "2021-04-01T09:51:38Z")
Please check whether latest wsusscn2.cab file is downloaded in SapphireIMS Server repository and if not, check the CAB file download configuration. Please refer our online help link Windows Patch Management Settings Pat… --- ## [Users using windows 10 machines connected over mobile internet and have per day bandwidth limit of 1-2 GB. I need to roll out windows 10 feature pack or creator update ISO image having around 4GB in size. How to upgrade without impact on daily work?](https://community.sapphireims.com/t/users-using-windows-10-machines-connected-over-mobile-internet-and-have-per-day-bandwidth-limit-of-1-2-gb-i-need-to-roll-out-windows-10-feature-pack-or-creator-update-iso-image-having-around-4gb-in-size-how-to-upgrade-without-impact-on-daily-work/497)
**Author:** [@harish](https://community.sapphireims.com/u/harish)\ **Replies:** 0\ **Last updated:** [March 29, 2021, 9:40am UTC](https://community.sapphireims.com/t/users-using-windows-10-machines-connected-over-mobile-internet-and-have-per-day-bandwidth-limit-of-1-2-gb-i-need-to-roll-out-windows-10-feature-pack-or-creator-update-iso-image-having-around-4gb-in-size-how-to-upgrade-without-impact-on-daily-work/497 "2021-03-29T09:40:27Z")
If you have bandwidth constraint with daily cap, SapphireIMS provides bandwidth control with business and non-business hours which can be set as per your need so that file download module in agent will use specified band… --- ## [What are the Operating Systems (OS) for which SapphireIMS supports Operating System (OS) Deployment?](https://community.sapphireims.com/t/what-are-the-operating-systems-os-for-which-sapphireims-supports-operating-system-os-deployment/391)
**Author:** [@rupam.sharma](https://community.sapphireims.com/u/rupam.sharma)\ **Replies:** 0\ **Last updated:** [March 10, 2021, 4:55am UTC](https://community.sapphireims.com/t/what-are-the-operating-systems-os-for-which-sapphireims-supports-operating-system-os-deployment/391 "2021-03-10T04:55:19Z")
SapphireIMS supports OS Deployment for Microsoft Windows OS from Microsoft Windows 7 OS onwards. --- ## [What is the use case of ‘Critical Systems’ profile in patch management?](https://community.sapphireims.com/t/what-is-the-use-case-of-critical-systems-profile-in-patch-management/372)
**Author:** [@Naveen](https://community.sapphireims.com/u/Naveen)\ **Replies:** 0\ **Last updated:** [March 9, 2021, 5:49am UTC](https://community.sapphireims.com/t/what-is-the-use-case-of-critical-systems-profile-in-patch-management/372 "2021-03-09T05:49:49Z")
Customer may have some mission critical systems, in which the patching to be done carefully, we will call it as ‘Critical Systems’. Customer to identify such systems and configure them under Critical System profile and c… --- ## [What is the standard command to get silent installation parameter of a software?](https://community.sapphireims.com/t/what-is-the-standard-command-to-get-silent-installation-parameter-of-a-software/369)
**Author:** [@dharmaraj](https://community.sapphireims.com/u/dharmaraj)\ **Replies:** 0\ **Last updated:** [March 8, 2021, 4:41pm UTC](https://community.sapphireims.com/t/what-is-the-standard-command-to-get-silent-installation-parameter-of-a-software/369 "2021-03-08T16:41:12Z")
Some installers provide command line option such as –help or /? to know the silent parameters. However, it may not be applicable for all software. Better to visit software vendor site or software vendor support to know a… --- ## [How reboot reminder option works in patch management?](https://community.sapphireims.com/t/how-reboot-reminder-option-works-in-patch-management/368)
**Author:** [@harish](https://community.sapphireims.com/u/harish)\ **Replies:** 0\ **Last updated:** [March 8, 2021, 4:39pm UTC](https://community.sapphireims.com/t/how-reboot-reminder-option-works-in-patch-management/368 "2021-03-08T16:39:07Z")
As part of windows patch management, we are providing option to show reboot reminder. This option is applicable if the patch requires reboot after the installation. It is up to the patch behavior during the time of deplo… --- ## [What is the Standard Operating Procedure (SOP) to check patch related files are downloaded or not in SapphireIMS Server repository?](https://community.sapphireims.com/t/what-is-the-standard-operating-procedure-sop-to-check-patch-related-files-are-downloaded-or-not-in-sapphireims-server-repository/367)
**Author:** [@dharmaraj](https://community.sapphireims.com/u/dharmaraj)\ **Replies:** 0\ **Last updated:** [March 8, 2021, 4:00pm UTC](https://community.sapphireims.com/t/what-is-the-standard-operating-procedure-sop-to-check-patch-related-files-are-downloaded-or-not-in-sapphireims-server-repository/367 "2021-03-08T16:00:26Z")
Approved patches download status can be validated from ‘Missing Patches’ page with ‘Status’ column. Green – Indicates downloaded Red – Indicates not downloaded Patch scan cab file can be verified from the server re… --- ## [What is the default folder path in SapphireIMS Agent to store the downloaded files?](https://community.sapphireims.com/t/what-is-the-default-folder-path-in-sapphireims-agent-to-store-the-downloaded-files/359)
**Author:** [@dharmaraj](https://community.sapphireims.com/u/dharmaraj)\ **Replies:** 0\ **Last updated:** [March 8, 2021, 1:20pm UTC](https://community.sapphireims.com/t/what-is-the-default-folder-path-in-sapphireims-agent-to-store-the-downloaded-files/359 "2021-03-08T13:20:12Z")
The downloaded software gets downloaded to following path: \[SapphireIMS Agent Installed Path\]\\SoftwareRepository The downloaded patches gets downloaded to following path: \[SapphireIMS Agent Installed Path\]\\ PatchManagem… --- ## [Which system logs to be validated if patch jobs got failed in system level?](https://community.sapphireims.com/t/which-system-logs-to-be-validated-if-patch-jobs-got-failed-in-system-level/366)
**Author:** [@Naveen](https://community.sapphireims.com/u/Naveen)\ **Replies:** 0\ **Last updated:** [March 8, 2021, 2:20pm UTC](https://community.sapphireims.com/t/which-system-logs-to-be-validated-if-patch-jobs-got-failed-in-system-level/366 "2021-03-08T14:20:43Z")
To know the system level errors for patch management jobs, we need to check WindowsUpdate.log In Windows 7 and lower versions: Open C:\\Windows\\WindowsUpdate.log and search for SapphireIMS keyword to know if any error d… --- ## [Which logs to be validated if automation jobs got failed in agent side?](https://community.sapphireims.com/t/which-logs-to-be-validated-if-automation-jobs-got-failed-in-agent-side/365)
**Author:** [@Naveen](https://community.sapphireims.com/u/Naveen)\ **Replies:** 0\ **Last updated:** [March 8, 2021, 2:10pm UTC](https://community.sapphireims.com/t/which-logs-to-be-validated-if-automation-jobs-got-failed-in-agent-side/365 "2021-03-08T14:10:39Z")
Following log file needs to be checked- C:\\Program Files (x86)\\SapphireIMSAgent\\Log\\SapphireIMSAgent.log Along with current log file (latest) file you may need to check backup logs available with extensions log.1, log.… --- ## [Patch/Software files are not getting downloaded in slave agent. What are the the steps to diagnosis this issue?](https://community.sapphireims.com/t/patch-software-files-are-not-getting-downloaded-in-slave-agent-what-are-the-the-steps-to-diagnosis-this-issue/363)
**Author:** [@dharmaraj](https://community.sapphireims.com/u/dharmaraj)\ **Replies:** 0\ **Last updated:** [March 8, 2021, 1:55pm UTC](https://community.sapphireims.com/t/patch-software-files-are-not-getting-downloaded-in-slave-agent-what-are-the-the-steps-to-diagnosis-this-issue/363 "2021-03-08T13:55:14Z")
Master slave configuration to be verified and below points to be validated additionally. • Configured master agent should be online in SapphireIMS. • Telnet should happen for 46001 port from slave agent to master agent… --- ## [Patch/Software files are not getting downloaded in standalone agent. What are the steps to diagnosis this issue?](https://community.sapphireims.com/t/patch-software-files-are-not-getting-downloaded-in-standalone-agent-what-are-the-steps-to-diagnosis-this-issue/364)
**Author:** [@Naveen](https://community.sapphireims.com/u/Naveen)\ **Replies:** 0\ **Last updated:** [March 8, 2021, 2:03pm UTC](https://community.sapphireims.com/t/patch-software-files-are-not-getting-downloaded-in-standalone-agent-what-are-the-steps-to-diagnosis-this-issue/364 "2021-03-08T14:03:28Z")
Below URL must be accessible from standalone agent depending on job type. Software/Script job::- \[protocol\]://\[fqdn/ip\]:\[port\]/SoftwareRepository/\[package-name\] Offline patch scan job: : \[Protocol\]://\[FQDN/IP\]:\[Port\]/… --- ## [A customer is allowing to set 5 MB to a master agent and what is the value you will set in SapphireIMS? Calculate the value and mention it](https://community.sapphireims.com/t/a-customer-is-allowing-to-set-5-mb-to-a-master-agent-and-what-is-the-value-you-will-set-in-sapphireims-calculate-the-value-and-mention-it/362)
**Author:** [@Naveen](https://community.sapphireims.com/u/Naveen)\ **Replies:** 0\ **Last updated:** [March 8, 2021, 1:52pm UTC](https://community.sapphireims.com/t/a-customer-is-allowing-to-set-5-mb-to-a-master-agent-and-what-is-the-value-you-will-set-in-sapphireims-calculate-the-value-and-mention-it/362 "2021-03-08T13:52:22Z")
Prior to SAPP\_5003 patch, we are using kbps (kilobits per second) unit. Hence bandwidth to be converted to kilo bits and stored in the bandwidth field. Here the calculation for 5MB is 5 \* 1024 \* 8 = 40960 kbps. From SAP… --- ## [What is the default port used for Standalone Agent to communicate to SapphireIMS server?](https://community.sapphireims.com/t/what-is-the-default-port-used-for-standalone-agent-to-communicate-to-sapphireims-server/361)
**Author:** [@harish](https://community.sapphireims.com/u/harish)\ **Replies:** 0\ **Last updated:** [March 8, 2021, 1:29pm UTC](https://community.sapphireims.com/t/what-is-the-default-port-used-for-standalone-agent-to-communicate-to-sapphireims-server/361 "2021-03-08T13:29:51Z")
All SapphreIMS agents will communicate to SapphireIMS application or data collector server over HTTP/HTTPS and ports(80/443 configurable at server end) used accordingly so the slave agents. In case of file downloads alon… --- ## [Will the file downloaded gets deleted in Master & Slave agent repository after automation job completion?](https://community.sapphireims.com/t/will-the-file-downloaded-gets-deleted-in-master-slave-agent-repository-after-automation-job-completion/360)
**Author:** [@Naveen](https://community.sapphireims.com/u/Naveen)\ **Replies:** 0\ **Last updated:** [March 8, 2021, 1:24pm UTC](https://community.sapphireims.com/t/will-the-file-downloaded-gets-deleted-in-master-slave-agent-repository-after-automation-job-completion/360 "2021-03-08T13:24:36Z")
In master agent, the file will not get deleted because same file may be required for serving other slave agents reporting to this specific master agent. The salve agent file will get deleted post the job completed. This… --- ## [What is the Standard Operating procedure to check the connectivity between Master & Slave agent?](https://community.sapphireims.com/t/what-is-the-standard-operating-procedure-to-check-the-connectivity-between-master-slave-agent/358)
**Author:** [@dharmaraj](https://community.sapphireims.com/u/dharmaraj)\ **Replies:** 0\ **Last updated:** [March 8, 2021, 1:17pm UTC](https://community.sapphireims.com/t/what-is-the-standard-operating-procedure-to-check-the-connectivity-between-master-slave-agent/358 "2021-03-08T13:17:51Z")
Go to slave agent. Enable telnet feature. Open command prompt and execute below command. Note that default TCP port is used in below example. a. telnet 46001 Above command should not throw connection error. It should … --- ## [What is the default file download port used in Slave Agent?](https://community.sapphireims.com/t/what-is-the-default-file-download-port-used-in-slave-agent/357)
**Author:** [@dharmaraj](https://community.sapphireims.com/u/dharmaraj)\ **Replies:** 0\ **Last updated:** [March 8, 2021, 1:16pm UTC](https://community.sapphireims.com/t/what-is-the-default-file-download-port-used-in-slave-agent/357 "2021-03-08T13:16:24Z")
Slave agent will use 46001 (default) to communicate to the Master agent to download the files . Please refer prerequisite artcle SapphireIMS 5.0 Prerequisites Document for more details --- ## [What is the difference between Standalone and Slave Agent?](https://community.sapphireims.com/t/what-is-the-difference-between-standalone-and-slave-agent/356)
**Author:** [@harish](https://community.sapphireims.com/u/harish)\ **Replies:** 0\ **Last updated:** [March 8, 2021, 1:14pm UTC](https://community.sapphireims.com/t/what-is-the-difference-between-standalone-and-slave-agent/356 "2021-03-08T13:14:30Z")
Standalone Agent: Health update, job picking, status update and file download will happen directly against SapphireIMS server via HTTP/HTTPS protocol. Slave Agent: Health update job picking, status update will happen ag… --- ## [I want to install 32 and 64 bit windows applications on respective 32 and 64 bit windows operating systems only. How can I do this?](https://community.sapphireims.com/t/i-want-to-install-32-and-64-bit-windows-applications-on-respective-32-and-64-bit-windows-operating-systems-only-how-can-i-do-this/166)
**Author:** [@harish](https://community.sapphireims.com/u/harish)\ **Replies:** 0\ **Last updated:** [January 28, 2021, 9:04am UTC](https://community.sapphireims.com/t/i-want-to-install-32-and-64-bit-windows-applications-on-respective-32-and-64-bit-windows-operating-systems-only-how-can-i-do-this/166 "2021-01-28T09:04:19Z")
As part of IT Automation-\>Software Management-\>Software Install job, we don’t have direct filter to select 32 and 64 bit windows OS however we have option to use Baseline rule filter which can be defined to select specif… --- ## [Which remote desktop solutions integration currently available with SapphireIMS?](https://community.sapphireims.com/t/which-remote-desktop-solutions-integration-currently-available-with-sapphireims/73)
**Author:** [@harish](https://community.sapphireims.com/u/harish)\ **Replies:** 0\ **Last updated:** [January 11, 2021, 4:02pm UTC](https://community.sapphireims.com/t/which-remote-desktop-solutions-integration-currently-available-with-sapphireims/73 "2021-01-11T16:02:15Z")
SapphireIMS can be integrated with following remote desk applications- VNC (UltraVNC, RealVNC) Radmin Dameware Team Viewer Bomgar MeshCentral --- ## [How do I deploy a custom wallpaper to all the Windows end points? How do I remove the same?](https://community.sapphireims.com/t/how-do-i-deploy-a-custom-wallpaper-to-all-the-windows-end-points-how-do-i-remove-the-same/51)
**Author:** [@Naveen](https://community.sapphireims.com/u/Naveen)\ **Replies:** 0\ **Last updated:** [January 4, 2021, 7:44am UTC](https://community.sapphireims.com/t/how-do-i-deploy-a-custom-wallpaper-to-all-the-windows-end-points-how-do-i-remove-the-same/51 "2021-01-04T07:44:56Z")
A customized wallpaper can be installed in target windows machines running SapphireIMS agent. The wallpaper shall be set to all the available users in the machine on log-on. Please use the script package attached for cre… [Previous page](https://community.sapphireims.com/c/it-automation/8.md) [Next page](https://community.sapphireims.com/c/it-automation/8.md?page=2)