# Platform **URL:** https://community.sapphireims.com/c/platform/5.md [Latest](https://community.sapphireims.com/latest.md) · [Categories](https://community.sapphireims.com/categories.md) · [Tags](https://community.sapphireims.com/tags.md) --- ## [Just wanted to say Hi](https://community.sapphireims.com/t/just-wanted-to-say-hi/1099)
**Author:** [@GQCShavonne785](https://community.sapphireims.com/u/GQCShavonne785)\ **Replies:** 0\ **Last updated:** [June 6, 2026, 4:49am UTC](https://community.sapphireims.com/t/just-wanted-to-say-hi/1099 "2026-06-06T04:49:25Z")
Appreciate it! Lots of material! чебурнет впн --- ## [Unable to Access SapphireMS After Enabling Authenticate by Default](https://community.sapphireims.com/t/unable-to-access-sapphirems-after-enabling-authenticate-by-default/1088)
**Author:** [@sumit](https://community.sapphireims.com/u/sumit)\ **Replies:** 1\ **Last updated:** [February 18, 2026, 1:13pm UTC](https://community.sapphireims.com/t/unable-to-access-sapphirems-after-enabling-authenticate-by-default/1088 "2026-02-18T13:13:55Z")
Hi, I was configuring SSO using Entra ID and enabled Authenticate by Default. Since then, every login attempt is redirected to Entra ID, and after successful authentication, the application returns an error. As a resul… --- ## [Google OAuth2 based authentication not working in Mobile App for G-Suite users](https://community.sapphireims.com/t/google-oauth2-based-authentication-not-working-in-mobile-app-for-g-suite-users/783)
**Author:** [@Haranath](https://community.sapphireims.com/u/Haranath)\ **Replies:** 0\ **Last updated:** [December 5, 2022, 3:57am UTC](https://community.sapphireims.com/t/google-oauth2-based-authentication-not-working-in-mobile-app-for-g-suite-users/783 "2022-12-05T03:57:51Z")
Google OAuth2 based authentication can be enabled on Android or IOS Mobile App by approving those mobile devices by G-Suite admin. The steps to approve or add the new device, please follow below link - https://support.g… --- ## [SapphireIMS 5.0 Prerequisites Document](https://community.sapphireims.com/t/sapphireims-5-0-prerequisites-document/35)
**Author:** [@rupam.sharma](https://community.sapphireims.com/u/rupam.sharma)\ **Replies:** 0\ **Last updated:** [December 30, 2020, 2:53am UTC](https://community.sapphireims.com/t/sapphireims-5-0-prerequisites-document/35 "2020-12-30T02:53:19Z")
Download the SapphireIMS 5.0 Prerequisites Document v1.5.2 from the below Link: SapphireIMS 5.0 Prerequisites v1.5.2.pdf (571.5 KB) --- ## [Fix Broken certificate trust chain In a PFX file](https://community.sapphireims.com/t/fix-broken-certificate-trust-chain-in-a-pfx-file/885)
**Author:** [@Vipul.Sharma](https://community.sapphireims.com/u/Vipul.Sharma)\ **Replies:** 0\ **Last updated:** [March 31, 2024, 5:09am UTC](https://community.sapphireims.com/t/fix-broken-certificate-trust-chain-in-a-pfx-file/885 "2024-03-31T05:09:29Z")
Team, After Importing a ssl file for customer, we check the certificates though “SSL Checker”, If it shows the chain is broken like the below picture, this issue is caused by broken pfx certificate. You can ask cus… --- ## [Manual User Import for different countries](https://community.sapphireims.com/t/manual-user-import-for-different-countries/910)
**Author:** [@mayurs](https://community.sapphireims.com/u/mayurs)\ **Replies:** 1\ **Last updated:** [August 12, 2024, 5:57am UTC](https://community.sapphireims.com/t/manual-user-import-for-different-countries/910 "2024-08-12T05:57:42Z")
HI all, A customer who wanted to have manual user import for their 2 different regions & they should have module wise access. By using our tranditional methodology, we can do the importing but while assigning region wi… --- ## [Issue during MySQL DB Upgradation from 8.0.20 to 8.0.33](https://community.sapphireims.com/t/issue-during-mysql-db-upgradation-from-8-0-20-to-8-0-33/886)
**Author:** [@pawankumar.t](https://community.sapphireims.com/u/pawankumar.t)\ **Replies:** 0\ **Last updated:** [April 16, 2024, 5:14am UTC](https://community.sapphireims.com/t/issue-during-mysql-db-upgradation-from-8-0-20-to-8-0-33/886 "2024-04-16T05:14:15Z")
During MySQL upgrade, in the data ERR file getting the below error \> \[InnoDB\] The innodb\_system data file ‘ibdata1’ must be writable --- ## [Two Factor Authentication using SMS for Login/ Forgot Password](https://community.sapphireims.com/t/two-factor-authentication-using-sms-for-login-forgot-password/793)
**Author:** [@Vipul.Sharma](https://community.sapphireims.com/u/Vipul.Sharma)\ **Replies:** 0\ **Last updated:** [December 13, 2022, 1:27pm UTC](https://community.sapphireims.com/t/two-factor-authentication-using-sms-for-login-forgot-password/793 "2022-12-13T13:27:27Z")
SapphireIMS allows you to perform password recovery using forgot Password/Reset Password, allows you to unlock account and it supports two factor authentication for these features along with user logins. The TFA can be … --- ## [SapphireIMS Functional Architecture](https://community.sapphireims.com/t/sapphireims-functional-architecture/45)
**Author:** [@harish](https://community.sapphireims.com/u/harish)\ **Replies:** 0\ **Last updated:** [December 31, 2020, 8:59am UTC](https://community.sapphireims.com/t/sapphireims-functional-architecture/45 "2020-12-31T08:59:26Z")
--- ## [Login Page Modification](https://community.sapphireims.com/t/login-page-modification/855)
**Author:** [@mayurs](https://community.sapphireims.com/u/mayurs)\ **Replies:** 1\ **Last updated:** [January 17, 2024, 3:31pm UTC](https://community.sapphireims.com/t/login-page-modification/855 "2024-01-17T15:31:14Z")
Hi all, Can anyone help me, howe can we customize the SapphireIMS login page to change the font style, font size, field movement or invisible the fields. Its a SaaS based setup & version is 5.7.2.0. --- ## [Can I use MySQL 8.0.34?](https://community.sapphireims.com/t/can-i-use-mysql-8-0-34/840)
**Author:** [@ITAMSupport](https://community.sapphireims.com/u/ITAMSupport)\ **Replies:** 1\ **Last updated:** [November 16, 2023, 9:04am UTC](https://community.sapphireims.com/t/can-i-use-mysql-8-0-34/840 "2023-11-16T09:04:28Z")
Are there any issues with using the latest release of MySQL, v8.0.34 with the latest release of Sapphire? --- ## [How to add trust certificate into JDK/Java trust store?](https://community.sapphireims.com/t/how-to-add-trust-certificate-into-jdk-java-trust-store/843)
**Author:** [@Haranath](https://community.sapphireims.com/u/Haranath)\ **Replies:** 0\ **Last updated:** [September 29, 2023, 6:45am UTC](https://community.sapphireims.com/t/how-to-add-trust-certificate-into-jdk-java-trust-store/843 "2023-09-29T06:45:21Z")
Kindly follow attached document to add certificate to Java/JDK trust store. Adding certificate to Java certificate trust store.docx (358.9 KB) --- ## [How to resolve generated alarms in SapphireIMS](https://community.sapphireims.com/t/how-to-resolve-generated-alarms-in-sapphireims/812)
**Author:** [@Raman](https://community.sapphireims.com/u/Raman)\ **Replies:** 1\ **Last updated:** [March 31, 2023, 6:52am UTC](https://community.sapphireims.com/t/how-to-resolve-generated-alarms-in-sapphireims/812 "2023-03-31T06:52:00Z")
--- ## [How to configure SAML authentication in Azure and SapphireIMS?](https://community.sapphireims.com/t/how-to-configure-saml-authentication-in-azure-and-sapphireims/648)
**Author:** [@Haranath](https://community.sapphireims.com/u/Haranath)\ **Replies:** 0\ **Last updated:** [May 27, 2021, 2:07am UTC](https://community.sapphireims.com/t/how-to-configure-saml-authentication-in-azure-and-sapphireims/648 "2021-05-27T02:07:56Z")
SapphireIMS supports SAML 2.0 based authentication, Please follow the attached document on how to configure SAML in Azure. Azure SAML Configuration.pdf (631.2 KB) Please refer following help link for how to configure S… --- ## [What is Host Header Injection and how to fix?](https://community.sapphireims.com/t/what-is-host-header-injection-and-how-to-fix/776)
**Author:** [@Haranath](https://community.sapphireims.com/u/Haranath)\ **Replies:** 0\ **Last updated:** [November 14, 2022, 7:04am UTC](https://community.sapphireims.com/t/what-is-host-header-injection-and-how-to-fix/776 "2022-11-14T07:04:12Z")
Follow the below document for Host Header Injection HostHeader.docx (256.9 KB) --- ## [Sapphire integration with splunk cloud](https://community.sapphireims.com/t/sapphire-integration-with-splunk-cloud/759)
**Author:** [@Shailja](https://community.sapphireims.com/u/Shailja)\ **Replies:** 1\ **Last updated:** [September 5, 2022, 4:25pm UTC](https://community.sapphireims.com/t/sapphire-integration-with-splunk-cloud/759 "2022-09-05T16:25:16Z")
I have to integrate Sapphire ITSM tool with Splunk cloud… can anyone guide with it. Thanks. --- ## [Whether SapphireIMS support CyberArk integration? If yes, how it works?](https://community.sapphireims.com/t/whether-sapphireims-support-cyberark-integration-if-yes-how-it-works/92)
**Author:** [@harish](https://community.sapphireims.com/u/harish)\ **Replies:** 0\ **Last updated:** [January 12, 2021, 1:50pm UTC](https://community.sapphireims.com/t/whether-sapphireims-support-cyberark-integration-if-yes-how-it-works/92 "2021-01-12T13:50:46Z")
Yes, SapphireIMS do support integration with CyberArk Application Identity Manager(AIM) as a plug-in which may bear additional commercials. SapphireIMS has option to use either CyberArk Local Credential Provider(LCP) or … --- ## [How to enable HTTPS (SSL) in the SapphireIMS Application](https://community.sapphireims.com/t/how-to-enable-https-ssl-in-the-sapphireims-application/332)
**Author:** [@rupam.sharma](https://community.sapphireims.com/u/rupam.sharma)\ **Replies:** 1\ **Last updated:** [February 11, 2022, 5:59am UTC](https://community.sapphireims.com/t/how-to-enable-https-ssl-in-the-sapphireims-application/332 "2022-02-11T05:59:10Z")
To enable HTTPS (SSL) in the SapphireIMS Application please refer to the following Links: SapphireIMS Patch 4097 and above: How to Enable HTTPS in the SapphireIMS Application v1.0.4097+.html (201.6 KB) SapphireIMS Pat… --- ## [How to create Symbolic Link of ExternalWar Folder at App Servers (SaaS)](https://community.sapphireims.com/t/how-to-create-symbolic-link-of-externalwar-folder-at-app-servers-saas/731)
**Author:** [@varun.k](https://community.sapphireims.com/u/varun.k)\ **Replies:** 1\ **Last updated:** [January 6, 2022, 3:58pm UTC](https://community.sapphireims.com/t/how-to-create-symbolic-link-of-externalwar-folder-at-app-servers-saas/731 "2022-01-06T15:58:36Z")
When we run ITAM on a different server, Patch&Software Repository must be linked in App servers (Web Servers) for Upload and download purposes. Below steps can be followed to map ExternalWar folder to App servers. Map … --- ## [How to Generate Network Captures for Troubleshooting?](https://community.sapphireims.com/t/how-to-generate-network-captures-for-troubleshooting/724)
**Author:** [@Haranath](https://community.sapphireims.com/u/Haranath)\ **Replies:** 0\ **Last updated:** [December 16, 2021, 3:09am UTC](https://community.sapphireims.com/t/how-to-generate-network-captures-for-troubleshooting/724 "2021-12-16T03:09:45Z")
When working with Support, we may sometimes ask you to collect a network capture, which can be used to record the HTTP data traffic of the affected application. There are different types of networks captures available. S… --- ## [Can we install SapphireIMS suite of applications on Redhat platform](https://community.sapphireims.com/t/can-we-install-sapphireims-suite-of-applications-on-redhat-platform/715)
**Author:** [@loganathan.g](https://community.sapphireims.com/u/loganathan.g)\ **Replies:** 3\ **Last updated:** [December 6, 2021, 6:01am UTC](https://community.sapphireims.com/t/can-we-install-sapphireims-suite-of-applications-on-redhat-platform/715 "2021-12-06T06:01:49Z")
Is it possible to install the application on the Redhat or other Linux platforms , if yes do we have any instruction for the same . --- ## [How to configure database failover in SapphireIMS?](https://community.sapphireims.com/t/how-to-configure-database-failover-in-sapphireims/649)
**Author:** [@Haranath](https://community.sapphireims.com/u/Haranath)\ **Replies:** 0\ **Last updated:** [May 27, 2021, 2:28am UTC](https://community.sapphireims.com/t/how-to-configure-database-failover-in-sapphireims/649 "2021-05-27T02:28:19Z")
Failover, or also referred to by many as Activation of the standby database, is a process when you open the standby database read/write - this can be performed if a disaster has happened and your primary database is not … --- ## [How to import SSL certificate for LDAP in Sapphire server](https://community.sapphireims.com/t/how-to-import-ssl-certificate-for-ldap-in-sapphire-server/697)
**Author:** [@Deepak](https://community.sapphireims.com/u/Deepak)\ **Replies:** 0\ **Last updated:** [September 22, 2021, 11:30am UTC](https://community.sapphireims.com/t/how-to-import-ssl-certificate-for-ldap-in-sapphire-server/697 "2021-09-22T11:30:42Z")
We can import the AD server certificate to the Sapphire server by following the steps mentioned in the below link. How can I import certificates into the MS Windows local machine certificate store? | SonicWall --- ## [How to convert .crt file to PFX certificate?](https://community.sapphireims.com/t/how-to-convert-crt-file-to-pfx-certificate/693)
**Author:** [@Haranath](https://community.sapphireims.com/u/Haranath)\ **Replies:** 0\ **Last updated:** [August 18, 2021, 4:07am UTC](https://community.sapphireims.com/t/how-to-convert-crt-file-to-pfx-certificate/693 "2021-08-18T04:07:56Z")
Follow the attached document how to convert CRT file PFX file, The document will explain GoDaddy SSL vendor, based on SSL vendor root and Intermediate certificate file names will differ SSL.pdf (147.2 KB) --- ## [What needs to be checked if AD OU list and Users are not importing using Cloud Connector plugin?](https://community.sapphireims.com/t/what-needs-to-be-checked-if-ad-ou-list-and-users-are-not-importing-using-cloud-connector-plugin/652)
**Author:** [@Haranath](https://community.sapphireims.com/u/Haranath)\ **Replies:** 0\ **Last updated:** [June 1, 2021, 7:48am UTC](https://community.sapphireims.com/t/what-needs-to-be-checked-if-ad-ou-list-and-users-are-not-importing-using-cloud-connector-plugin/652 "2021-06-01T07:48:59Z")
The following needs to be checked, if any OU list and Users are not importing using Cloud Connector, Go to Cloud Connector installed machine and check SapphireIMSCloudConnector Service is running or not, if not running… --- ## [Why users move to 'Conflicted User' state and how to make it back to 'Active' state](https://community.sapphireims.com/t/why-users-move-to-conflicted-user-state-and-how-to-make-it-back-to-active-state/626)
**Author:** [@Deepak](https://community.sapphireims.com/u/Deepak)\ **Replies:** 0\ **Last updated:** [April 23, 2021, 6:36pm UTC](https://community.sapphireims.com/t/why-users-move-to-conflicted-user-state-and-how-to-make-it-back-to-active-state/626 "2021-04-23T18:36:08Z")
When importing users from LDAP/AD servers if there is a conflict or the users were not successfully imported, they are listed under ‘Conflicted Users’. This is majorly due to changes in user details from the AD end. Sc… --- ## [What are the steps which needs to be checked if SAML Authentication is not working?](https://community.sapphireims.com/t/what-are-the-steps-which-needs-to-be-checked-if-saml-authentication-is-not-working/532)
**Author:** [@Haranath](https://community.sapphireims.com/u/Haranath)\ **Replies:** 0\ **Last updated:** [April 6, 2021, 10:06am UTC](https://community.sapphireims.com/t/what-are-the-steps-which-needs-to-be-checked-if-saml-authentication-is-not-working/532 "2021-04-06T10:06:55Z")
Open \[SapphireIMS Installed Path\]/WebManagement/standalone/log/Server.log in text editor and check below error messages with steps to resolve. Response issue time is either too old or with date in the future Solution… --- ## [Freshly installed SapphireIMS Message Queue Plugin, but Service is not getting started](https://community.sapphireims.com/t/freshly-installed-sapphireims-message-queue-plugin-but-service-is-not-getting-started/651)
**Author:** [@Naveen](https://community.sapphireims.com/u/Naveen)\ **Replies:** 0\ **Last updated:** [May 28, 2021, 8:05am UTC](https://community.sapphireims.com/t/freshly-installed-sapphireims-message-queue-plugin-but-service-is-not-getting-started/651 "2021-05-28T08:05:35Z")
After installing SapphireIMS Message Queue plugin, trying to start the service, but it is failing with error “The process terminated unexpectedly.” Solution: This could happen if there is a file/folder named “Program” … --- ## [If AR report data not loaded, what need to be check?](https://community.sapphireims.com/t/if-ar-report-data-not-loaded-what-need-to-be-check/646)
**Author:** [@Haranath](https://community.sapphireims.com/u/Haranath)\ **Replies:** 0\ **Last updated:** [May 26, 2021, 10:23am UTC](https://community.sapphireims.com/t/if-ar-report-data-not-loaded-what-need-to-be-check/646 "2021-05-26T10:23:07Z")
For ITSM Reports, SD records should be present in the respective project. For CMDB Reports, Assets should be present under CMDB Module. Check Repository log for custom type report templates like Call summary, chart, Sto… --- ## [What are the supported Export types in AR?](https://community.sapphireims.com/t/what-are-the-supported-export-types-in-ar/647)
**Author:** [@Haranath](https://community.sapphireims.com/u/Haranath)\ **Replies:** 0\ **Last updated:** [May 26, 2021, 10:24am UTC](https://community.sapphireims.com/t/what-are-the-supported-export-types-in-ar/647 "2021-05-26T10:24:32Z")
Following are the supported Export types in AR in SapphireIMS, PDF – supported for all template types. Excel - supported for all template types. Row merge Excel - supported for custom tabular reports (Call summary, As… [Next page](https://community.sapphireims.com/c/platform/5.md?page=1)