# General **URL:** https://community.sapphireims.com/c/platform/sapphireims-on-https/13.md [Latest](https://community.sapphireims.com/latest.md) · [Categories](https://community.sapphireims.com/categories.md) · [Tags](https://community.sapphireims.com/tags.md) --- ## [About the General category](https://community.sapphireims.com/t/about-the-general-category/21)
**Author:** [@admin](https://community.sapphireims.com/u/admin)\ **Replies:** 0\ **Last updated:** [December 29, 2020, 5:27pm UTC](https://community.sapphireims.com/t/about-the-general-category/21 "2020-12-29T17:27:47Z")
--- ## [Unable to Access SapphireMS After Enabling Authenticate by Default](https://community.sapphireims.com/t/unable-to-access-sapphirems-after-enabling-authenticate-by-default/1088)
**Author:** [@sumit](https://community.sapphireims.com/u/sumit)\ **Replies:** 1\ **Last updated:** [February 18, 2026, 1:13pm UTC](https://community.sapphireims.com/t/unable-to-access-sapphirems-after-enabling-authenticate-by-default/1088 "2026-02-18T13:13:55Z")
Hi, I was configuring SSO using Entra ID and enabled Authenticate by Default. Since then, every login attempt is redirected to Entra ID, and after successful authentication, the application returns an error. As a resul… --- ## [Issue during MySQL DB Upgradation from 8.0.20 to 8.0.33](https://community.sapphireims.com/t/issue-during-mysql-db-upgradation-from-8-0-20-to-8-0-33/886)
**Author:** [@pawankumar.t](https://community.sapphireims.com/u/pawankumar.t)\ **Replies:** 0\ **Last updated:** [April 16, 2024, 5:14am UTC](https://community.sapphireims.com/t/issue-during-mysql-db-upgradation-from-8-0-20-to-8-0-33/886 "2024-04-16T05:14:15Z")
During MySQL upgrade, in the data ERR file getting the below error \> \[InnoDB\] The innodb\_system data file ‘ibdata1’ must be writable --- ## [Login Page Modification](https://community.sapphireims.com/t/login-page-modification/855)
**Author:** [@mayurs](https://community.sapphireims.com/u/mayurs)\ **Replies:** 1\ **Last updated:** [January 17, 2024, 3:31pm UTC](https://community.sapphireims.com/t/login-page-modification/855 "2024-01-17T15:31:14Z")
Hi all, Can anyone help me, howe can we customize the SapphireIMS login page to change the font style, font size, field movement or invisible the fields. Its a SaaS based setup & version is 5.7.2.0. --- ## [How to add trust certificate into JDK/Java trust store?](https://community.sapphireims.com/t/how-to-add-trust-certificate-into-jdk-java-trust-store/843)
**Author:** [@Haranath](https://community.sapphireims.com/u/Haranath)\ **Replies:** 0\ **Last updated:** [September 29, 2023, 6:45am UTC](https://community.sapphireims.com/t/how-to-add-trust-certificate-into-jdk-java-trust-store/843 "2023-09-29T06:45:21Z")
Kindly follow attached document to add certificate to Java/JDK trust store. Adding certificate to Java certificate trust store.docx (358.9 KB) --- ## [How to Generate Network Captures for Troubleshooting?](https://community.sapphireims.com/t/how-to-generate-network-captures-for-troubleshooting/724)
**Author:** [@Haranath](https://community.sapphireims.com/u/Haranath)\ **Replies:** 0\ **Last updated:** [December 16, 2021, 3:09am UTC](https://community.sapphireims.com/t/how-to-generate-network-captures-for-troubleshooting/724 "2021-12-16T03:09:45Z")
When working with Support, we may sometimes ask you to collect a network capture, which can be used to record the HTTP data traffic of the affected application. There are different types of networks captures available. S… --- ## [How to configure database failover in SapphireIMS?](https://community.sapphireims.com/t/how-to-configure-database-failover-in-sapphireims/649)
**Author:** [@Haranath](https://community.sapphireims.com/u/Haranath)\ **Replies:** 0\ **Last updated:** [May 27, 2021, 2:28am UTC](https://community.sapphireims.com/t/how-to-configure-database-failover-in-sapphireims/649 "2021-05-27T02:28:19Z")
Failover, or also referred to by many as Activation of the standby database, is a process when you open the standby database read/write - this can be performed if a disaster has happened and your primary database is not … --- ## [How to convert .crt file to PFX certificate?](https://community.sapphireims.com/t/how-to-convert-crt-file-to-pfx-certificate/693)
**Author:** [@Haranath](https://community.sapphireims.com/u/Haranath)\ **Replies:** 0\ **Last updated:** [August 18, 2021, 4:07am UTC](https://community.sapphireims.com/t/how-to-convert-crt-file-to-pfx-certificate/693 "2021-08-18T04:07:56Z")
Follow the attached document how to convert CRT file PFX file, The document will explain GoDaddy SSL vendor, based on SSL vendor root and Intermediate certificate file names will differ SSL.pdf (147.2 KB) --- ## [Sometimes SapphireIMS war(web archive) deployment fails. What could be the issue?](https://community.sapphireims.com/t/sometimes-sapphireims-war-web-archive-deployment-fails-what-could-be-the-issue/644)
**Author:** [@m.shoaib](https://community.sapphireims.com/u/m.shoaib)\ **Replies:** 1\ **Last updated:** [May 26, 2021, 10:13am UTC](https://community.sapphireims.com/t/sometimes-sapphireims-war-web-archive-deployment-fails-what-could-be-the-issue/644 "2021-05-26T10:13:40Z")
While deploying War files, deployement fails with the error “WFLYCTL0063: Composite operation was rolled back”. Can anyone explain what is this error and why this comes and how to overcome this issue? --- ## [My VM inventory is not collecting OS type of guest machines having windows 10 installed](https://community.sapphireims.com/t/my-vm-inventory-is-not-collecting-os-type-of-guest-machines-having-windows-10-installed/632)
**Author:** [@m.shoaib](https://community.sapphireims.com/u/m.shoaib)\ **Replies:** 1\ **Last updated:** [May 7, 2021, 5:56am UTC](https://community.sapphireims.com/t/my-vm-inventory-is-not-collecting-os-type-of-guest-machines-having-windows-10-installed/632 "2021-05-07T05:56:06Z")
Currently we are running virtual machines on ‘VMware ESXi 5.5 Update 2’ with build number 2068190 which was released on 2014/09/09 which officially does not support windows 10 but it can be installed and while installin… --- ## [What is the difference between MSP setup and MSP Upgrade Setup?](https://community.sapphireims.com/t/what-is-the-difference-between-msp-setup-and-msp-upgrade-setup/634)
**Author:** [@m.shoaib](https://community.sapphireims.com/u/m.shoaib)\ **Replies:** 1\ **Last updated:** [May 7, 2021, 5:54am UTC](https://community.sapphireims.com/t/what-is-the-difference-between-msp-setup-and-msp-upgrade-setup/634 "2021-05-07T05:54:52Z")
Can someone briefly explain with an example the difference between MSP setup and Upgraded MSP setup? --- ## [What is the difference between Physical probe and virtual probe?](https://community.sapphireims.com/t/what-is-the-difference-between-physical-probe-and-virtual-probe/635)
**Author:** [@m.shoaib](https://community.sapphireims.com/u/m.shoaib)\ **Replies:** 1\ **Last updated:** [May 7, 2021, 5:52am UTC](https://community.sapphireims.com/t/what-is-the-difference-between-physical-probe-and-virtual-probe/635 "2021-05-07T05:52:51Z")
Can someone briefly explain with an example the difference between physical probe vs virtual probe ? --- ## [How to check the health of my SapphireIMS application?](https://community.sapphireims.com/t/how-to-check-the-health-of-my-sapphireims-application/441)
**Author:** [@Haranath](https://community.sapphireims.com/u/Haranath)\ **Replies:** 0\ **Last updated:** [March 22, 2021, 8:29am UTC](https://community.sapphireims.com/t/how-to-check-the-health-of-my-sapphireims-application/441 "2021-03-22T08:29:46Z")
SapphireIMS do have self health monitoring of its own critical components and present the complete product health on UI. Even we can notify the users on heath status. Please visit our help link for more details - Produ… --- ## [Customer complains about a portal slowness issue wherein they face the issue in the off-peak hours say between 12AM-3AM when the user accessing the portal is very less. The issue gets automatically solved without any restart. What to check in such cases?](https://community.sapphireims.com/t/customer-complains-about-a-portal-slowness-issue-wherein-they-face-the-issue-in-the-off-peak-hours-say-between-12am-3am-when-the-user-accessing-the-portal-is-very-less-the-issue-gets-automatically-solved-without-any-restart-what-to-check-in-such-cases/393)
**Author:** [@hari](https://community.sapphireims.com/u/hari)\ **Replies:** 0\ **Last updated:** [March 10, 2021, 7:45am UTC](https://community.sapphireims.com/t/customer-complains-about-a-portal-slowness-issue-wherein-they-face-the-issue-in-the-off-peak-hours-say-between-12am-3am-when-the-user-accessing-the-portal-is-very-less-the-issue-gets-automatically-solved-without-any-restart-what-to-check-in-such-cases/393 "2021-03-10T07:45:42Z")
Check if there is any database backup scheduled during that time and whether all of the backups are scheduled at the same time interval. If so, configure this in the varied time intervals. Most cases, this could be the c… --- ## [Does Sapphire Support Multi Time Zone?](https://community.sapphireims.com/t/does-sapphire-support-multi-time-zone/318)
**Author:** [@pavan.kumar](https://community.sapphireims.com/u/pavan.kumar)\ **Replies:** 0\ **Last updated:** [March 2, 2021, 4:26pm UTC](https://community.sapphireims.com/t/does-sapphire-support-multi-time-zone/318 "2021-03-02T16:26:26Z")
SapphireIMS supports multiple time zones for inventory, performance monitoring, job scheduling, alerts and notifications. SapphireIMS server can be in a different time zone from the systems and devices which it is managi… --- ## [SapphireIMS Online Help Portal Link](https://community.sapphireims.com/t/sapphireims-online-help-portal-link/30)
**Author:** [@rupam.sharma](https://community.sapphireims.com/u/rupam.sharma)\ **Replies:** 0\ **Last updated:** [December 29, 2020, 6:38pm UTC](https://community.sapphireims.com/t/sapphireims-online-help-portal-link/30 "2020-12-29T18:38:56Z")
Click on the below Link (Ctrl+Click to open the Link in New Tab): SapphireIMS Online Help Portal