# Problem Management **URL:** https://community.sapphireims.com/c/service-desk/problem-management/64.md [Latest](https://community.sapphireims.com/latest.md) · [Categories](https://community.sapphireims.com/categories.md) · [Tags](https://community.sapphireims.com/tags.md) --- ## [About the Problem Management category](https://community.sapphireims.com/t/about-the-problem-management-category/123)
**Author:** [@admin](https://community.sapphireims.com/u/admin)\ **Replies:** 0
--- ## [Is there any option to review Major problem?](https://community.sapphireims.com/t/is-there-any-option-to-review-major-problem/272)
**Author:** [@pavan.kumar](https://community.sapphireims.com/u/pavan.kumar)\ **Replies:** 0\ **Last updated:** [March 1, 2021, 6:49am UTC](https://community.sapphireims.com/t/is-there-any-option-to-review-major-problem/272 "2021-03-01T06:49:24Z")
Yes, SapphireIMS do have an option to review the Major incident which is part of the workflow. --- ## [Is there an option for Error Control in Problem Management process?](https://community.sapphireims.com/t/is-there-an-option-for-error-control-in-problem-management-process/271)
**Author:** [@pavan.kumar](https://community.sapphireims.com/u/pavan.kumar)\ **Replies:** 0\ **Last updated:** [March 1, 2021, 6:48am UTC](https://community.sapphireims.com/t/is-there-an-option-for-error-control-in-problem-management-process/271 "2021-03-01T06:48:17Z")
The Error Control process involves rectification of the error by finding a permanent resolution. This may need the involvement of a 3rd party to rectify the error. Implementing the error correction may often involve the … --- ## [How to create Known Error data base (KEDB)?](https://community.sapphireims.com/t/how-to-create-known-error-data-base-kedb/270)
**Author:** [@pavan.kumar](https://community.sapphireims.com/u/pavan.kumar)\ **Replies:** 0\ **Last updated:** [March 1, 2021, 6:47am UTC](https://community.sapphireims.com/t/how-to-create-known-error-data-base-kedb/270 "2021-03-01T06:47:00Z")
Once the root cause analysis is done, a work-around is proposed. After the problem record moves to the ‘Error New’ state, a Known Error Data Base (KEDB) entry can be created for approval and publishing as an article. Onc… --- ## [Is there an option to capture RCA for Problem Record?](https://community.sapphireims.com/t/is-there-an-option-to-capture-rca-for-problem-record/269)
**Author:** [@pavan.kumar](https://community.sapphireims.com/u/pavan.kumar)\ **Replies:** 0\ **Last updated:** [March 1, 2021, 6:39am UTC](https://community.sapphireims.com/t/is-there-an-option-to-capture-rca-for-problem-record/269 "2021-03-01T06:39:54Z")
Yes, SapphireIMS do have a feature that will allow the technician to capture the RCA. For further configuration kindly refer Root Cause Analysis --- ## [Is there an option to Link Incident Record to Problem Record?](https://community.sapphireims.com/t/is-there-an-option-to-link-incident-record-to-problem-record/268)
**Author:** [@pavan.kumar](https://community.sapphireims.com/u/pavan.kumar)\ **Replies:** 0\ **Last updated:** [March 1, 2021, 6:38am UTC](https://community.sapphireims.com/t/is-there-an-option-to-link-incident-record-to-problem-record/268 "2021-03-01T06:38:41Z")
Yes, SapphireIMS do provide an option to Technician to link Incident to a Problem Ticket or even to Create a Problem Record. For further configuration kindly refer Linking Records --- ## [Does SapphireIMS support default Problem Management template?](https://community.sapphireims.com/t/does-sapphireims-support-default-problem-management-template/267)
**Author:** [@pavan.kumar](https://community.sapphireims.com/u/pavan.kumar)\ **Replies:** 0\ **Last updated:** [March 1, 2021, 6:36am UTC](https://community.sapphireims.com/t/does-sapphireims-support-default-problem-management-template/267 "2021-03-01T06:36:15Z")
Yes, SapphireIMS do have a standard service management template using which customer can start logging the Records from day one of installation.