# Latest **URL:** https://community.sapphireims.com/latest.md [Latest](https://community.sapphireims.com/latest.md) · [Categories](https://community.sapphireims.com/categories.md) · [Tags](https://community.sapphireims.com/tags.md) --- ## [Is there any endpoint to search a ticket based on its description or title?](https://community.sapphireims.com/t/is-there-any-endpoint-to-search-a-ticket-based-on-its-description-or-title/1100)
**Author:** [@Chithra](https://community.sapphireims.com/u/Chithra)\ **Replies:** 0\ **Last updated:** [June 18, 2026, 9:22am UTC](https://community.sapphireims.com/t/is-there-any-endpoint-to-search-a-ticket-based-on-its-description-or-title/1100 "2026-06-18T09:22:09Z")
We can search ticket based on project name , service and other things . But can we search a ticket based on its description or title ? Is there any endpoint to find a ticket using its description? --- ## [Just wanted to say Hi](https://community.sapphireims.com/t/just-wanted-to-say-hi/1099)
**Author:** [@GQCShavonne785](https://community.sapphireims.com/u/GQCShavonne785)\ **Replies:** 0\ **Last updated:** [June 6, 2026, 4:49am UTC](https://community.sapphireims.com/t/just-wanted-to-say-hi/1099 "2026-06-06T04:49:25Z")
Appreciate it! Lots of material! чебурнет впн --- ## [Unable to Access SapphireMS After Enabling Authenticate by Default](https://community.sapphireims.com/t/unable-to-access-sapphirems-after-enabling-authenticate-by-default/1088)
**Author:** [@sumit](https://community.sapphireims.com/u/sumit)\ **Replies:** 1\ **Last updated:** [February 18, 2026, 1:13pm UTC](https://community.sapphireims.com/t/unable-to-access-sapphirems-after-enabling-authenticate-by-default/1088 "2026-02-18T13:13:55Z")
Hi, I was configuring SSO using Entra ID and enabled Authenticate by Default. Since then, every login attempt is redirected to Entra ID, and after successful authentication, the application returns an error. As a resul… --- ## [Link with Inventory Resource issue](https://community.sapphireims.com/t/link-with-inventory-resource-issue/1087)
**Author:** [@Jai](https://community.sapphireims.com/u/Jai)\ **Replies:** 0\ **Last updated:** [May 22, 2025, 6:14am UTC](https://community.sapphireims.com/t/link-with-inventory-resource-issue/1087 "2025-05-22T06:14:41Z")
Some devices aren’t syncing properly with sapphire they aren’t showing status of that endpoint --- ## [SMS API Integration with Sapphire](https://community.sapphireims.com/t/sms-api-integration-with-sapphire/1079)
**Author:** [@kumargouda.r](https://community.sapphireims.com/u/kumargouda.r)\ **Replies:** 0\ **Last updated:** [February 17, 2025, 6:48am UTC](https://community.sapphireims.com/t/sms-api-integration-with-sapphire/1079 "2025-02-17T06:48:45Z")
SMS API Integration with Sapphire Please refer the attached document for step to step integration details SMS API integration in Sapphire Document.docx (348.7 KB) --- ## [API call to get ticket information](https://community.sapphireims.com/t/api-call-to-get-ticket-information/1068)
**Author:** [@celeryrice](https://community.sapphireims.com/u/celeryrice)\ **Replies:** 0\ **Last updated:** [November 21, 2024, 9:34am UTC](https://community.sapphireims.com/t/api-call-to-get-ticket-information/1068 "2024-11-21T09:34:31Z")
i have a project call IT Request i am unable to fetch the ticket using projectName and request number using the api it throws 500 internal server am i missing some permissions, i am using an administrator account? It… --- ## [Creating and adding new fields in the incident and requect ticket form](https://community.sapphireims.com/t/creating-and-adding-new-fields-in-the-incident-and-requect-ticket-form/1067)
**Author:** [@celeryrice](https://community.sapphireims.com/u/celeryrice)\ **Replies:** 1\ **Last updated:** [November 20, 2024, 6:20am UTC](https://community.sapphireims.com/t/creating-and-adding-new-fields-in-the-incident-and-requect-ticket-form/1067 "2024-11-20T06:20:45Z")
Can we add our own fields in the incident new ticket form? similarly for request ticket form --- ## [Windows online patch scan fails with error "The caller has requested some action on a service that is not known to the datastore"](https://community.sapphireims.com/t/windows-online-patch-scan-fails-with-error-the-caller-has-requested-some-action-on-a-service-that-is-not-known-to-the-datastore/695)
**Author:** [@Naveen](https://community.sapphireims.com/u/Naveen)\ **Replies:** 1\ **Last updated:** [November 12, 2024, 8:11am UTC](https://community.sapphireims.com/t/windows-online-patch-scan-fails-with-error-the-caller-has-requested-some-action-on-a-service-that-is-not-known-to-the-datastore/695 "2024-11-12T08:11:28Z")
Sometimes posting online patch scan for windows machines might fail with error “The caller has requested some action on a service that is not known to the datastore”. This error might occur if the online patch scan pre-… --- ## [WMI Troubleshooting guidelines](https://community.sapphireims.com/t/wmi-troubleshooting-guidelines/1011)
**Author:** [@harish](https://community.sapphireims.com/u/harish)\ **Replies:** 0\ **Last updated:** [October 29, 2024, 7:20am UTC](https://community.sapphireims.com/t/wmi-troubleshooting-guidelines/1011 "2024-10-29T07:20:34Z")
wmi troubleshooting tips.docx (280.1 KB) WMI Troubleshooting-v1.0.docx (397.2 KB) --- ## [Sapphire ims integration](https://community.sapphireims.com/t/sapphire-ims-integration/926)
**Author:** [@celeryrice](https://community.sapphireims.com/u/celeryrice)\ **Replies:** 2\ **Last updated:** [October 30, 2024, 1:16pm UTC](https://community.sapphireims.com/t/sapphire-ims-integration/926 "2024-10-30T13:16:42Z")
is there any expiry for key and token in rest api. are we able to make custom fields and forms in sapphire service desk what are the datatypes assignable to the custom fields. is there a date time data field --- ## [Google OAuth2 based authentication not working in Mobile App for G-Suite users](https://community.sapphireims.com/t/google-oauth2-based-authentication-not-working-in-mobile-app-for-g-suite-users/783)
**Author:** [@Haranath](https://community.sapphireims.com/u/Haranath)\ **Replies:** 0\ **Last updated:** [December 5, 2022, 3:57am UTC](https://community.sapphireims.com/t/google-oauth2-based-authentication-not-working-in-mobile-app-for-g-suite-users/783 "2022-12-05T03:57:51Z")
Google OAuth2 based authentication can be enabled on Android or IOS Mobile App by approving those mobile devices by G-Suite admin. The steps to approve or add the new device, please follow below link - https://support.g… --- ## [SapphireIMS 5.0 Prerequisites Document](https://community.sapphireims.com/t/sapphireims-5-0-prerequisites-document/35)
**Author:** [@rupam.sharma](https://community.sapphireims.com/u/rupam.sharma)\ **Replies:** 0\ **Last updated:** [December 30, 2020, 2:53am UTC](https://community.sapphireims.com/t/sapphireims-5-0-prerequisites-document/35 "2020-12-30T02:53:19Z")
Download the SapphireIMS 5.0 Prerequisites Document v1.5.2 from the below Link: SapphireIMS 5.0 Prerequisites v1.5.2.pdf (571.5 KB) --- ## [Fix Broken certificate trust chain In a PFX file](https://community.sapphireims.com/t/fix-broken-certificate-trust-chain-in-a-pfx-file/885)
**Author:** [@Vipul.Sharma](https://community.sapphireims.com/u/Vipul.Sharma)\ **Replies:** 0\ **Last updated:** [March 31, 2024, 5:09am UTC](https://community.sapphireims.com/t/fix-broken-certificate-trust-chain-in-a-pfx-file/885 "2024-03-31T05:09:29Z")
Team, After Importing a ssl file for customer, we check the certificates though “SSL Checker”, If it shows the chain is broken like the below picture, this issue is caused by broken pfx certificate. You can ask cus… --- ## [How to i get the installed patches from the system? In sapphire patches installed but it was not reflecting in to the windows update history/ control panel](https://community.sapphireims.com/t/how-to-i-get-the-installed-patches-from-the-system-in-sapphire-patches-installed-but-it-was-not-reflecting-in-to-the-windows-update-history-control-panel/924)
**Author:** [@dharmaraj.pillai](https://community.sapphireims.com/u/dharmaraj.pillai)\ **Replies:** 0\ **Last updated:** [October 1, 2024, 4:27am UTC](https://community.sapphireims.com/t/how-to-i-get-the-installed-patches-from-the-system-in-sapphire-patches-installed-but-it-was-not-reflecting-in-to-the-windows-update-history-control-panel/924 "2024-10-01T04:27:20Z")
How to i get the installed patches from the system? From sapphire patches pushed and installed successfully, but it was not reflecting in to the windows update history/ control panel. --- ## [Script for installing KB articles (.MSU files) through SapphireIMS](https://community.sapphireims.com/t/script-for-installing-kb-articles-msu-files-through-sapphireims/650)
**Author:** [@Naveen](https://community.sapphireims.com/u/Naveen)\ **Replies:** 0\ **Last updated:** [May 28, 2021, 4:50am UTC](https://community.sapphireims.com/t/script-for-installing-kb-articles-msu-files-through-sapphireims/650 "2021-05-28T04:50:56Z")
Download below script: MSUPush.zip (334 Bytes) . Steps: Open attached MSUPush.bat and change FILENAME.msu to the actual MSU file name. In test machine place batch file and installer (.msu) in same folder and ver… --- ## [SapphireIMS Netflow procesing per second](https://community.sapphireims.com/t/sapphireims-netflow-procesing-per-second/68)
**Author:** [@harish](https://community.sapphireims.com/u/harish)\ **Replies:** 0\ **Last updated:** [January 11, 2021, 8:00am UTC](https://community.sapphireims.com/t/sapphireims-netflow-procesing-per-second/68 "2021-01-11T08:00:54Z")
Based on some testing, the following are rough estimates of processing capacity for machines with 16GB-32GB RAM. vCPU UDP workers flows/sec 1 1 2300 2 2 4300 4 4 6700 8 8 9100 16 16 15000 32 32 16000 … --- ## [How to configure Barcode and QR Code Generation Settings in the SapphireIMS CMDB?](https://community.sapphireims.com/t/how-to-configure-barcode-and-qr-code-generation-settings-in-the-sapphireims-cmdb/203)
**Author:** [@rupam.sharma](https://community.sapphireims.com/u/rupam.sharma)\ **Replies:** 0\ **Last updated:** [February 25, 2021, 7:20am UTC](https://community.sapphireims.com/t/how-to-configure-barcode-and-qr-code-generation-settings-in-the-sapphireims-cmdb/203 "2021-02-25T07:20:49Z")
The Barcode and QR Code Generation Settings can be configured in the SapphireIMS CMDB from the “Settings Tab-\> Asset and Inventory Management-\> Assets-\> Barcode/QR code Configuration” page. For more information, please r… --- ## [Manual User Import for different countries](https://community.sapphireims.com/t/manual-user-import-for-different-countries/910)
**Author:** [@mayurs](https://community.sapphireims.com/u/mayurs)\ **Replies:** 1\ **Last updated:** [August 12, 2024, 5:57am UTC](https://community.sapphireims.com/t/manual-user-import-for-different-countries/910 "2024-08-12T05:57:42Z")
HI all, A customer who wanted to have manual user import for their 2 different regions & they should have module wise access. By using our tranditional methodology, we can do the importing but while assigning region wi… --- ## [SapphireIMS ChatBot](https://community.sapphireims.com/t/sapphireims-chatbot/815)
**Author:** [@dipak183](https://community.sapphireims.com/u/dipak183)\ **Replies:** 0\ **Last updated:** [April 4, 2023, 11:40am UTC](https://community.sapphireims.com/t/sapphireims-chatbot/815 "2023-04-04T11:40:32Z")
How to configure SapphireIMS Chatbot SOP for SapphireIMS ChatBot Configuration V1.2.docx (4.1 MB) How to integrate SapphireIMS Chatbot with MS Teams SapphireIMS Bot configuration with MS Teams v 1.3.docx (1.9 MB) How… --- ## [What is functionality of share management feature available in SapphireIMS IT Automation?](https://community.sapphireims.com/t/what-is-functionality-of-share-management-feature-available-in-sapphireims-it-automation/856)
**Author:** [@Nitinpanwar](https://community.sapphireims.com/u/Nitinpanwar)\ **Replies:** 1\ **Last updated:** [January 31, 2024, 4:54am UTC](https://community.sapphireims.com/t/what-is-functionality-of-share-management-feature-available-in-sapphireims-it-automation/856 "2024-01-31T04:54:42Z")
What is the functionality of share management feature available in IT automation module? --- ## [When we create new app, role permission option is not visible (Apps v2.4)](https://community.sapphireims.com/t/when-we-create-new-app-role-permission-option-is-not-visible-apps-v2-4/897)
**Author:** [@dipak183](https://community.sapphireims.com/u/dipak183)\ **Replies:** 2\ **Last updated:** [May 31, 2024, 7:31am UTC](https://community.sapphireims.com/t/when-we-create-new-app-role-permission-option-is-not-visible-apps-v2-4/897 "2024-05-31T07:31:53Z")
Resolution: Go to settings - Data Source - List of Root App - change all the queries as per below screen shot from “$.name” to “$.name” and Update Logout and Login once again and check, it should work. --- ## [How to export and Import Apps](https://community.sapphireims.com/t/how-to-export-and-import-apps/896)
**Author:** [@dipak183](https://community.sapphireims.com/u/dipak183)\ **Replies:** 0\ **Last updated:** [May 30, 2024, 6:19am UTC](https://community.sapphireims.com/t/how-to-export-and-import-apps/896 "2024-05-30T06:19:31Z")
Important Note: After installing/upgrading Sapphire-Apps.exe IMPORT settings and KB Apps. Later Import/Export other Apps Setups to Copy App: Open MySQL Workbench or similar Application Create schema as ‘master’ in DB … --- ## [Export the Workgroup structure as backup to restore it in future](https://community.sapphireims.com/t/export-the-workgroup-structure-as-backup-to-restore-it-in-future/895)
**Author:** [@mayurs](https://community.sapphireims.com/u/mayurs)\ **Replies:** 1\ **Last updated:** [May 30, 2024, 7:11am UTC](https://community.sapphireims.com/t/export-the-workgroup-structure-as-backup-to-restore-it-in-future/895 "2024-05-30T07:11:20Z")
HI all, One of my customer wanted to disable current Workgroup structure and suggested to create another simple structure in workgroup for temp basis. My ask is, if there is any option to export the Workgroup structu… --- ## [Error description: The file digest did not match the expected value](https://community.sapphireims.com/t/error-description-the-file-digest-did-not-match-the-expected-value/893)
**Author:** [@mukesh.sahu](https://community.sapphireims.com/u/mukesh.sahu)\ **Replies:** 1\ **Last updated:** [May 20, 2024, 11:38am UTC](https://community.sapphireims.com/t/error-description-the-file-digest-did-not-match-the-expected-value/893 "2024-05-20T11:38:28Z")
I am using offline scanning to deploy windows patching, what may be the reasons to resolve the issue for Error description: The file digest did not match the expected value? --- ## [Issue during MySQL DB Upgradation from 8.0.20 to 8.0.33](https://community.sapphireims.com/t/issue-during-mysql-db-upgradation-from-8-0-20-to-8-0-33/886)
**Author:** [@pawankumar.t](https://community.sapphireims.com/u/pawankumar.t)\ **Replies:** 0\ **Last updated:** [April 16, 2024, 5:14am UTC](https://community.sapphireims.com/t/issue-during-mysql-db-upgradation-from-8-0-20-to-8-0-33/886 "2024-04-16T05:14:15Z")
During MySQL upgrade, in the data ERR file getting the below error \> \[InnoDB\] The innodb\_system data file ‘ibdata1’ must be writable --- ## [Two Factor Authentication using SMS for Login/ Forgot Password](https://community.sapphireims.com/t/two-factor-authentication-using-sms-for-login-forgot-password/793)
**Author:** [@Vipul.Sharma](https://community.sapphireims.com/u/Vipul.Sharma)\ **Replies:** 0\ **Last updated:** [December 13, 2022, 1:27pm UTC](https://community.sapphireims.com/t/two-factor-authentication-using-sms-for-login-forgot-password/793 "2022-12-13T13:27:27Z")
SapphireIMS allows you to perform password recovery using forgot Password/Reset Password, allows you to unlock account and it supports two factor authentication for these features along with user logins. The TFA can be … --- ## [Microsoft Windows OS Online Patch Scan and Offline Patch Deployment Architecture](https://community.sapphireims.com/t/microsoft-windows-os-online-patch-scan-and-offline-patch-deployment-architecture/44)
**Author:** [@Naveen](https://community.sapphireims.com/u/Naveen)\ **Replies:** 0\ **Last updated:** [December 31, 2020, 8:16am UTC](https://community.sapphireims.com/t/microsoft-windows-os-online-patch-scan-and-offline-patch-deployment-architecture/44 "2020-12-31T08:16:54Z")
--- ## [Need Script to install Mesh](https://community.sapphireims.com/t/need-script-to-install-mesh/858)
**Author:** [@Anandh](https://community.sapphireims.com/u/Anandh)\ **Replies:** 0\ **Last updated:** [February 1, 2024, 9:10am UTC](https://community.sapphireims.com/t/need-script-to-install-mesh/858 "2024-02-01T09:10:21Z")
Hi Team, Kindly share a script for installing Mesh based on architecture. (Windows OS) --- ## [SapphireIMS Functional Architecture](https://community.sapphireims.com/t/sapphireims-functional-architecture/45)
**Author:** [@harish](https://community.sapphireims.com/u/harish)\ **Replies:** 0\ **Last updated:** [December 31, 2020, 8:59am UTC](https://community.sapphireims.com/t/sapphireims-functional-architecture/45 "2020-12-31T08:59:26Z")
--- ## [How to install software in sapphireIMS IT automations](https://community.sapphireims.com/t/how-to-install-software-in-sapphireims-it-automations/853)
**Author:** [@Sebastian](https://community.sapphireims.com/u/Sebastian)\ **Replies:** 1\ **Last updated:** [January 19, 2024, 6:14am UTC](https://community.sapphireims.com/t/how-to-install-software-in-sapphireims-it-automations/853 "2024-01-19T06:14:59Z")
Hello Team We need to install 2 to 3 softwares through sapphireIMS tool . If anybody have procedure through automation .please provide it . Few softwares for example . antivirus,vpn client .Need to install/uninstall th… [Next page](https://community.sapphireims.com/latest.md?page=1)