# Can we create templates to search and then raise a request?

**URL:** <https://community.sapphireims.com/t/can-we-create-templates-to-search-and-then-raise-a-request/251>\
**Category:** Service Desk UI\
**Tags:** how-to, faq\
**Created:** [February 26, 2021, 4:40pm UTC](https://community.sapphireims.com/t/can-we-create-templates-to-search-and-then-raise-a-request/251 "2021-02-26T16:40:59Z")\
**Posts on this page:** 1\
**Page:** 1

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**Author:** ![pavan.kumar](https://avatars.discourse-cdn.com/v4/letter/p/e36b37/32.png) [@pavan.kumar](https://community.sapphireims.com/u/pavan.kumar)\
**Post date:** [February 26, 2021, 4:40pm UTC](https://community.sapphireims.com/t/can-we-create-templates-to-search-and-then-raise-a-request/251/1 "2021-02-26T16:40:59Z")

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Quick templates allows the organization to publish in-built templates for service desk records to user.

The end users can browse through the templates whenever they want to raise a service desk record. This helps them to quickly submit the service desk record on a single click as the ‘Title’, ‘Description’, ‘Service’, ‘Category’, ‘Sub-Category’, and the three levels of ‘Derived Field’ values are automatically submitted from the quick template.

SapphireIMS ships a list of in-built templates with each of the ITIL projects. Click the ‘Self Service’ menu, ‘Quick Template’ to view this list.

Please refer help link [Quick Template](http://www.sapphireims.com/help/quick_template.htm) on how to configure the template and refer ’ Viewing the Quick Template’ section in the same link to raise a request.