# Does SapphireIMS Service Desk support the “Delegation” feature. If yes, then for which Service Desk Role the Delegation feature is supported and how to configure the same?

**URL:** <https://community.sapphireims.com/t/does-sapphireims-service-desk-support-the-delegation-feature-if-yes-then-for-which-service-desk-role-the-delegation-feature-is-supported-and-how-to-configure-the-same/209>\
**Category:** User and Role Management\
**Created:** [February 25, 2021, 8:18am UTC](https://community.sapphireims.com/t/does-sapphireims-service-desk-support-the-delegation-feature-if-yes-then-for-which-service-desk-role-the-delegation-feature-is-supported-and-how-to-configure-the-same/209 "2021-02-25T08:18:13Z")\
**Posts on this page:** 1\
**Page:** 1

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**Author:** ![rupam.sharma](https://avatars.discourse-cdn.com/v4/letter/r/49beb7/32.png) [@rupam.sharma](https://community.sapphireims.com/u/rupam.sharma)\
**Post date:** [February 25, 2021, 8:18am UTC](https://community.sapphireims.com/t/does-sapphireims-service-desk-support-the-delegation-feature-if-yes-then-for-which-service-desk-role-the-delegation-feature-is-supported-and-how-to-configure-the-same/209/1 "2021-02-25T08:18:13Z")

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Yes, SapphireIMS Service Desk supports the “Delegation” feature for Approval Manager and Technician Roles. For more information, please refer to the SapphireIMS Online Help Portal Link: [Roles](https://sapphireims.com/help/roles.htm) (Search for “Delegation” in the Page).