# Does SapphireIMS Service Desk support the “On Behalf of Ticket Submission” feature? If yes, then how to configure the same? Also, can we configure “On Behalf of Ticket Submission” restricted to the Location and/or Department a User?

**URL:** <https://community.sapphireims.com/t/does-sapphireims-service-desk-support-the-on-behalf-of-ticket-submission-feature-if-yes-then-how-to-configure-the-same-also-can-we-configure-on-behalf-of-ticket-submission-restricted-to-the-location-and-or-department-a-user/212>\
**Category:** User and Role Management\
**Created:** [February 25, 2021, 8:35am UTC](https://community.sapphireims.com/t/does-sapphireims-service-desk-support-the-on-behalf-of-ticket-submission-feature-if-yes-then-how-to-configure-the-same-also-can-we-configure-on-behalf-of-ticket-submission-restricted-to-the-location-and-or-department-a-user/212 "2021-02-25T08:35:05Z")\
**Posts on this page:** 1\
**Page:** 1

<div class="post-metadata">

**Author:** ![rupam.sharma](https://avatars.discourse-cdn.com/v4/letter/r/49beb7/32.png) [@rupam.sharma](https://community.sapphireims.com/u/rupam.sharma)\
**Post date:** [February 25, 2021, 8:35am UTC](https://community.sapphireims.com/t/does-sapphireims-service-desk-support-the-on-behalf-of-ticket-submission-feature-if-yes-then-how-to-configure-the-same-also-can-we-configure-on-behalf-of-ticket-submission-restricted-to-the-location-and-or-department-a-user/212/1 "2021-02-25T08:35:05Z")

</div>

Yes. SapphireIMS Service Desk supports the “On Behalf of Ticket Submission” feature and it can be configured from the “Service Desk Project Settings-\> User/Role Management-\> Roles-\> Add Button” page. Also, we can configure “On Behalf of Ticket Submission” restricted to the Location and/or Department a User from the same page. For more information, please refer to the SapphireIMS Online Help Portal Link: [Roles](https://sapphireims.com/help/roles.htm) (Search for “On Behalf Submission Filter” in the Page).