# How remote control works in SapphireIMS?

**URL:** <https://community.sapphireims.com/t/how-remote-control-works-in-sapphireims/390>\
**Category:** Remote Desktop\
**Tags:** how-to\
**Created:** [March 9, 2021, 4:14pm UTC](https://community.sapphireims.com/t/how-remote-control-works-in-sapphireims/390 "2021-03-09T16:14:20Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![Naveen](https://avatars.discourse-cdn.com/v4/letter/n/f07891/32.png) [@Naveen](https://community.sapphireims.com/u/Naveen)\
**Post date:** [March 9, 2021, 4:14pm UTC](https://community.sapphireims.com/t/how-remote-control-works-in-sapphireims/390/1 "2021-03-09T16:14:20Z")

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Following diagram explain how Mesh central integration works with SapphireIMS -

 ![image](https://europe1.discourse-cdn.com/flex005/uploads/sapphireims/original/1X/5711e38a3f26c147b0572c4fe8d8af930fd4729d.png)

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<div class="post-metadata">

**Author:** ![Naveen](https://avatars.discourse-cdn.com/v4/letter/n/f07891/32.png) [@Naveen](https://community.sapphireims.com/u/Naveen)\
**Post date:** [September 14, 2021, 8:19am UTC](https://community.sapphireims.com/t/how-remote-control-works-in-sapphireims/390/2 "2021-09-14T08:19:16Z")

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INFO: When installing mesh agent in end machine via SapphireIMS, it will install with service name “_SapphireIMS integration-Mesh Agent_”, it will not appear as installed software under control panel.