# How to create Known Error data base (KEDB)?

**URL:** <https://community.sapphireims.com/t/how-to-create-known-error-data-base-kedb/270>\
**Category:** Problem Management\
**Tags:** how-to\
**Created:** [March 1, 2021, 6:47am UTC](https://community.sapphireims.com/t/how-to-create-known-error-data-base-kedb/270 "2021-03-01T06:47:00Z")\
**Posts on this page:** 1\
**Page:** 1

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**Author:** ![pavan.kumar](https://avatars.discourse-cdn.com/v4/letter/p/e36b37/32.png) [@pavan.kumar](https://community.sapphireims.com/u/pavan.kumar)\
**Post date:** [March 1, 2021, 6:47am UTC](https://community.sapphireims.com/t/how-to-create-known-error-data-base-kedb/270/1 "2021-03-01T06:47:00Z")

</div>

Once the root cause analysis is done, a work-around is proposed. After the problem record moves to the ‘Error New’ state, a Known Error Data Base (KEDB) entry can be created for approval and publishing as an article. Once published the KEDB article can be viewed by anyone who has a role allocated in the Problem Management project.

KEDB is used by Problem Engineers to provide a quick work-around for problems which have already occurred earlier, until a permanent resolution is found. For more information kindly refer to our online help document [SapphireIMS User Manual 5.0](http://www.sapphireims.com/help/index.htm#NewUI_Problem_Overview.htm) and refer section ‘Known Error Management’