# Is it possible to configure “Private Ticket Search Filter Profile” in SapphireIMS Service Desk?

**URL:** <https://community.sapphireims.com/t/is-it-possible-to-configure-private-ticket-search-filter-profile-in-sapphireims-service-desk/215>\
**Category:** User and Role Management\
**Created:** [February 25, 2021, 8:46am UTC](https://community.sapphireims.com/t/is-it-possible-to-configure-private-ticket-search-filter-profile-in-sapphireims-service-desk/215 "2021-02-25T08:46:17Z")\
**Posts on this page:** 1\
**Page:** 1

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**Author:** ![rupam.sharma](https://avatars.discourse-cdn.com/v4/letter/r/49beb7/32.png) [@rupam.sharma](https://community.sapphireims.com/u/rupam.sharma)\
**Post date:** [February 25, 2021, 8:46am UTC](https://community.sapphireims.com/t/is-it-possible-to-configure-private-ticket-search-filter-profile-in-sapphireims-service-desk/215/1 "2021-02-25T08:46:17Z")

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Yes. It is possible to configure “Private Ticket Search Filter Profile” in SapphireIMS Service Desk. For more information, please refer to the SapphireIMS Online Help Portal Link: [Service Desk Records Listing](https://sapphireims.com/help/View_Service_Desk_Records.htm) (Search for “Creating Filters” in the Page).