# What are the supported built-in report templates in SapphireIMS ITSM stack?

**URL:** <https://community.sapphireims.com/t/what-are-the-supported-built-in-report-templates-in-sapphireims-itsm-stack/506>\
**Category:** Dashboards and Reports\
**Tags:** faq\
**Created:** [March 31, 2021, 7:27am UTC](https://community.sapphireims.com/t/what-are-the-supported-built-in-report-templates-in-sapphireims-itsm-stack/506 "2021-03-31T07:27:50Z")\
**Posts on this page:** 1\
**Page:** 1

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**Author:** ![pavan.kumar](https://avatars.discourse-cdn.com/v4/letter/p/e36b37/32.png) [@pavan.kumar](https://community.sapphireims.com/u/pavan.kumar)\
**Post date:** [March 31, 2021, 7:27am UTC](https://community.sapphireims.com/t/what-are-the-supported-built-in-report-templates-in-sapphireims-itsm-stack/506/1 "2021-03-31T07:27:50Z")

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SapphireIMS ITSM module supports below mentioned built-in report templates,

1. Call statistics
2. Call Summary
3. Call Analysis
4. Attendance Report
5. Average response/resolution time for SLA
6. Login-Logoff Report
7. Overall SLA Performance
8. Pareto Analysis
9. Query Builder Report
10. Service Downtime report
11. SLA Performance against engineer
12. Call Trend Analysis