# \#faq **URL:** https://community.sapphireims.com/tag/faq/2.md [Latest](https://community.sapphireims.com/latest.md) · [Categories](https://community.sapphireims.com/categories.md) · [Tags](https://community.sapphireims.com/tags.md) --- ## [How to i get the installed patches from the system? In sapphire patches installed but it was not reflecting in to the windows update history/ control panel](https://community.sapphireims.com/t/how-to-i-get-the-installed-patches-from-the-system-in-sapphire-patches-installed-but-it-was-not-reflecting-in-to-the-windows-update-history-control-panel/924)
**Author:** [@dharmaraj.pillai](https://community.sapphireims.com/u/dharmaraj.pillai)\ **Replies:** 0\ **Last updated:** [October 1, 2024, 4:27am UTC](https://community.sapphireims.com/t/how-to-i-get-the-installed-patches-from-the-system-in-sapphire-patches-installed-but-it-was-not-reflecting-in-to-the-windows-update-history-control-panel/924 "2024-10-01T04:27:20Z")
How to i get the installed patches from the system? From sapphire patches pushed and installed successfully, but it was not reflecting in to the windows update history/ control panel. --- ## [SapphireIMS Netflow procesing per second](https://community.sapphireims.com/t/sapphireims-netflow-procesing-per-second/68)
**Author:** [@harish](https://community.sapphireims.com/u/harish)\ **Replies:** 0\ **Last updated:** [January 11, 2021, 8:00am UTC](https://community.sapphireims.com/t/sapphireims-netflow-procesing-per-second/68 "2021-01-11T08:00:54Z")
Based on some testing, the following are rough estimates of processing capacity for machines with 16GB-32GB RAM. vCPU UDP workers flows/sec 1 1 2300 2 2 4300 4 4 6700 8 8 9100 16 16 15000 32 32 16000 … --- ## [What is functionality of share management feature available in SapphireIMS IT Automation?](https://community.sapphireims.com/t/what-is-functionality-of-share-management-feature-available-in-sapphireims-it-automation/856)
**Author:** [@Nitinpanwar](https://community.sapphireims.com/u/Nitinpanwar)\ **Replies:** 1\ **Last updated:** [January 31, 2024, 4:54am UTC](https://community.sapphireims.com/t/what-is-functionality-of-share-management-feature-available-in-sapphireims-it-automation/856 "2024-01-31T04:54:42Z")
What is the functionality of share management feature available in IT automation module? --- ## [Two Factor Authentication using SMS for Login/ Forgot Password](https://community.sapphireims.com/t/two-factor-authentication-using-sms-for-login-forgot-password/793)
**Author:** [@Vipul.Sharma](https://community.sapphireims.com/u/Vipul.Sharma)\ **Replies:** 0\ **Last updated:** [December 13, 2022, 1:27pm UTC](https://community.sapphireims.com/t/two-factor-authentication-using-sms-for-login-forgot-password/793 "2022-12-13T13:27:27Z")
SapphireIMS allows you to perform password recovery using forgot Password/Reset Password, allows you to unlock account and it supports two factor authentication for these features along with user logins. The TFA can be … --- ## [How to install software in sapphireIMS IT automations](https://community.sapphireims.com/t/how-to-install-software-in-sapphireims-it-automations/853)
**Author:** [@Sebastian](https://community.sapphireims.com/u/Sebastian)\ **Replies:** 1\ **Last updated:** [January 19, 2024, 6:14am UTC](https://community.sapphireims.com/t/how-to-install-software-in-sapphireims-it-automations/853 "2024-01-19T06:14:59Z")
Hello Team We need to install 2 to 3 softwares through sapphireIMS tool . If anybody have procedure through automation .please provide it . Few softwares for example . antivirus,vpn client .Need to install/uninstall th… --- ## [Can we use asset serial number as unique Identifier for assets when we upload using Excel Import in CMDB module?](https://community.sapphireims.com/t/can-we-use-asset-serial-number-as-unique-identifier-for-assets-when-we-upload-using-excel-import-in-cmdb-module/847)
**Author:** [@lohit](https://community.sapphireims.com/u/lohit)\ **Replies:** 1\ **Last updated:** [December 14, 2023, 7:51am UTC](https://community.sapphireims.com/t/can-we-use-asset-serial-number-as-unique-identifier-for-assets-when-we-upload-using-excel-import-in-cmdb-module/847 "2023-12-14T07:51:43Z")
Asset Serial numbers can be made Unique Identifiers to upload Asset using Excel Import in CMDB to avoid duplicate entries in the CMDB. Currently, it’s Asset Number. Can we change it to Serial Number? --- ## [How to configure SAML authentication in Azure and SapphireIMS?](https://community.sapphireims.com/t/how-to-configure-saml-authentication-in-azure-and-sapphireims/648)
**Author:** [@Haranath](https://community.sapphireims.com/u/Haranath)\ **Replies:** 0\ **Last updated:** [May 27, 2021, 2:07am UTC](https://community.sapphireims.com/t/how-to-configure-saml-authentication-in-azure-and-sapphireims/648 "2021-05-27T02:07:56Z")
SapphireIMS supports SAML 2.0 based authentication, Please follow the attached document on how to configure SAML in Azure. Azure SAML Configuration.pdf (631.2 KB) Please refer following help link for how to configure S… --- ## [Do I need to pass silent switch for MSI installation job? If MSI package requires some property argument, how can I pass it?](https://community.sapphireims.com/t/do-i-need-to-pass-silent-switch-for-msi-installation-job-if-msi-package-requires-some-property-argument-how-can-i-pass-it/370)
**Author:** [@dharmaraj](https://community.sapphireims.com/u/dharmaraj)\ **Replies:** 0\ **Last updated:** [March 8, 2021, 5:07pm UTC](https://community.sapphireims.com/t/do-i-need-to-pass-silent-switch-for-msi-installation-job-if-msi-package-requires-some-property-argument-how-can-i-pass-it/370 "2021-03-08T17:07:11Z")
SapphireIMS uses windows built-in WMI method to install MSI software which doesn’t require the silent switches. Hence no need to explicitly mention arguments such as /qn or /quiet to the MSI installer. By default Sapphi… --- ## [What is the best practice to push the SapphireIMS windows agents to the end points?](https://community.sapphireims.com/t/what-is-the-best-practice-to-push-the-sapphireims-windows-agents-to-the-end-points/459)
**Author:** [@harish](https://community.sapphireims.com/u/harish)\ **Replies:** 0\ **Last updated:** [March 22, 2021, 2:11pm UTC](https://community.sapphireims.com/t/what-is-the-best-practice-to-push-the-sapphireims-windows-agents-to-the-end-points/459 "2021-03-22T14:11:58Z")
In below ways windows agent roll out can be done depending on nature of customer organization. Creating agent installer package and pushing through SapphireIMS – This approach works well for nodes which are connected t… --- ## [Whether SapphireIMS support CyberArk integration? If yes, how it works?](https://community.sapphireims.com/t/whether-sapphireims-support-cyberark-integration-if-yes-how-it-works/92)
**Author:** [@harish](https://community.sapphireims.com/u/harish)\ **Replies:** 0\ **Last updated:** [January 12, 2021, 1:50pm UTC](https://community.sapphireims.com/t/whether-sapphireims-support-cyberark-integration-if-yes-how-it-works/92 "2021-01-12T13:50:46Z")
Yes, SapphireIMS do support integration with CyberArk Application Identity Manager(AIM) as a plug-in which may bear additional commercials. SapphireIMS has option to use either CyberArk Local Credential Provider(LCP) or … --- ## [Where to update RPA server details if RPA runs in a defferent server](https://community.sapphireims.com/t/where-to-update-rpa-server-details-if-rpa-runs-in-a-defferent-server/732)
**Author:** [@varun.k](https://community.sapphireims.com/u/varun.k)\ **Replies:** 0\ **Last updated:** [January 7, 2022, 5:58am UTC](https://community.sapphireims.com/t/where-to-update-rpa-server-details-if-rpa-runs-in-a-defferent-server/732 "2022-01-07T05:58:50Z")
RPA can be installed in different servers either Linux or Windows servers for better performance. In such cases, we must map rpa server details at Apps servers. Please follow the below steps for the same. For 5006-2 and… --- ## [Patch scan failed. Error description: Not enough storage is available to complete this operation](https://community.sapphireims.com/t/patch-scan-failed-error-description-not-enough-storage-is-available-to-complete-this-operation/727)
**Author:** [@dharmaraj.pillai](https://community.sapphireims.com/u/dharmaraj.pillai)\ **Replies:** 0\ **Last updated:** [December 18, 2021, 12:13pm UTC](https://community.sapphireims.com/t/patch-scan-failed-error-description-not-enough-storage-is-available-to-complete-this-operation/727 "2021-12-18T12:13:03Z")
Check free disk space is available or not in SapphireIMS agent installed drive in which system patch scan/deployment got failed Check free available memory is available or not in SapphireIMS agent installed drive in whi… --- ## [MeshCentral portal credential change](https://community.sapphireims.com/t/meshcentral-portal-credential-change/721)
**Author:** [@Priyadharshini.a](https://community.sapphireims.com/u/Priyadharshini.a)\ **Replies:** 1\ **Last updated:** [December 13, 2021, 12:50pm UTC](https://community.sapphireims.com/t/meshcentral-portal-credential-change/721 "2021-12-13T12:50:21Z")
If user has forgot the admin password of mesh portal, then how can we change that? --- ## [What are the URLs to be allowed/whitelisted from SapphireIMS Agent, in order to make it communicate with SapphireIMS server?](https://community.sapphireims.com/t/what-are-the-urls-to-be-allowed-whitelisted-from-sapphireims-agent-in-order-to-make-it-communicate-with-sapphireims-server/720)
**Author:** [@Naveen](https://community.sapphireims.com/u/Naveen)\ **Replies:** 0\ **Last updated:** [November 22, 2021, 6:37am UTC](https://community.sapphireims.com/t/what-are-the-urls-to-be-allowed-whitelisted-from-sapphireims-agent-in-order-to-make-it-communicate-with-sapphireims-server/720 "2021-11-22T06:37:49Z")
For basic discovery and inventory below URL’s to be whitelisted (After last resource, entries will be dynamic so exclude based on wildcard \*) \://\:\/SapphireWS/Agent/\* \ **Author:** [@Deepak](https://community.sapphireims.com/u/Deepak)\ **Replies:** 1\ **Last updated:** [November 12, 2021, 2:10pm UTC](https://community.sapphireims.com/t/procedure-to-move-agents-from-one-probe-to-another-probe/713 "2021-11-12T14:10:31Z") Is it possible to move the agents from one Probe to another Probe? If yes, what is the procedure? --- ## [WBEM for discovering Windows Devices](https://community.sapphireims.com/t/wbem-for-discovering-windows-devices/712)
**Author:** [@Deepak](https://community.sapphireims.com/u/Deepak)\ **Replies:** 1\ **Last updated:** [November 12, 2021, 6:02am UTC](https://community.sapphireims.com/t/wbem-for-discovering-windows-devices/712 "2021-11-12T06:02:33Z")
Can we use WBEM for discovering Windows Devices? --- ## [Patch management error description](https://community.sapphireims.com/t/patch-management-error-description/707)
**Author:** [@vidhyasagar.n](https://community.sapphireims.com/u/vidhyasagar.n)\ **Replies:** 1\ **Last updated:** [November 9, 2021, 4:19am UTC](https://community.sapphireims.com/t/patch-management-error-description/707 "2021-11-09T04:19:17Z")
What is this error related to? Error description: Fatal error during installation. Error description: The file or directory is corrupted and unreadable. Error description: Server execution failed Error description: T… --- ## [How to configure database failover in SapphireIMS?](https://community.sapphireims.com/t/how-to-configure-database-failover-in-sapphireims/649)
**Author:** [@Haranath](https://community.sapphireims.com/u/Haranath)\ **Replies:** 0\ **Last updated:** [May 27, 2021, 2:28am UTC](https://community.sapphireims.com/t/how-to-configure-database-failover-in-sapphireims/649 "2021-05-27T02:28:19Z")
Failover, or also referred to by many as Activation of the standby database, is a process when you open the standby database read/write - this can be performed if a disaster has happened and your primary database is not … --- ## [How to convert .crt file to PFX certificate?](https://community.sapphireims.com/t/how-to-convert-crt-file-to-pfx-certificate/693)
**Author:** [@Haranath](https://community.sapphireims.com/u/Haranath)\ **Replies:** 0\ **Last updated:** [August 18, 2021, 4:07am UTC](https://community.sapphireims.com/t/how-to-convert-crt-file-to-pfx-certificate/693 "2021-08-18T04:07:56Z")
Follow the attached document how to convert CRT file PFX file, The document will explain GoDaddy SSL vendor, based on SSL vendor root and Intermediate certificate file names will differ SSL.pdf (147.2 KB) --- ## [What needs to be checked if AD OU list and Users are not importing using Cloud Connector plugin?](https://community.sapphireims.com/t/what-needs-to-be-checked-if-ad-ou-list-and-users-are-not-importing-using-cloud-connector-plugin/652)
**Author:** [@Haranath](https://community.sapphireims.com/u/Haranath)\ **Replies:** 0\ **Last updated:** [June 1, 2021, 7:48am UTC](https://community.sapphireims.com/t/what-needs-to-be-checked-if-ad-ou-list-and-users-are-not-importing-using-cloud-connector-plugin/652 "2021-06-01T07:48:59Z")
The following needs to be checked, if any OU list and Users are not importing using Cloud Connector, Go to Cloud Connector installed machine and check SapphireIMSCloudConnector Service is running or not, if not running… --- ## [I have used zip option in package management for software deployment as software has supporting files and directories and used run file. However, I see job got succeeded but software is not installed. What could be the issue?](https://community.sapphireims.com/t/i-have-used-zip-option-in-package-management-for-software-deployment-as-software-has-supporting-files-and-directories-and-used-run-file-however-i-see-job-got-succeeded-but-software-is-not-installed-what-could-be-the-issue/562)
**Author:** [@harish](https://community.sapphireims.com/u/harish)\ **Replies:** 0\ **Last updated:** [April 8, 2021, 4:04pm UTC](https://community.sapphireims.com/t/i-have-used-zip-option-in-package-management-for-software-deployment-as-software-has-supporting-files-and-directories-and-used-run-file-however-i-see-job-got-succeeded-but-software-is-not-installed-what-could-be-the-issue/562 "2021-04-08T16:04:21Z")
The zip folder structure may be wrong . Firstly we have create a folder and place all the supporting files and directories inside the folder. Then folder should get zipped and software installation job should be posted. --- ## [If AR report data not loaded, what need to be check?](https://community.sapphireims.com/t/if-ar-report-data-not-loaded-what-need-to-be-check/646)
**Author:** [@Haranath](https://community.sapphireims.com/u/Haranath)\ **Replies:** 0\ **Last updated:** [May 26, 2021, 10:23am UTC](https://community.sapphireims.com/t/if-ar-report-data-not-loaded-what-need-to-be-check/646 "2021-05-26T10:23:07Z")
For ITSM Reports, SD records should be present in the respective project. For CMDB Reports, Assets should be present under CMDB Module. Check Repository log for custom type report templates like Call summary, chart, Sto… --- ## [What are the supported Export types in AR?](https://community.sapphireims.com/t/what-are-the-supported-export-types-in-ar/647)
**Author:** [@Haranath](https://community.sapphireims.com/u/Haranath)\ **Replies:** 0\ **Last updated:** [May 26, 2021, 10:24am UTC](https://community.sapphireims.com/t/what-are-the-supported-export-types-in-ar/647 "2021-05-26T10:24:32Z")
Following are the supported Export types in AR in SapphireIMS, PDF – supported for all template types. Excel - supported for all template types. Row merge Excel - supported for custom tabular reports (Call summary, As… --- ## [How to enable SSL in AR?](https://community.sapphireims.com/t/how-to-enable-ssl-in-ar/645)
**Author:** [@Haranath](https://community.sapphireims.com/u/Haranath)\ **Replies:** 0\ **Last updated:** [May 26, 2021, 10:19am UTC](https://community.sapphireims.com/t/how-to-enable-ssl-in-ar/645 "2021-05-26T10:19:41Z")
Stop the SapphireIMSAR Service. Place the server.keystore file in AR installed Path/ReportingFiles/SSL Folder. Go to AR installed Path/ReportingFiles/CommonYaml and open the application.yml file in text editor. … --- ## [I am facing issue while logging-in to the Physical Asset Verification App (PAV). What could be the issue?](https://community.sapphireims.com/t/i-am-facing-issue-while-logging-in-to-the-physical-asset-verification-app-pav-what-could-be-the-issue/617)
**Author:** [@harish](https://community.sapphireims.com/u/harish)\ **Replies:** 0\ **Last updated:** [April 16, 2021, 9:52am UTC](https://community.sapphireims.com/t/i-am-facing-issue-while-logging-in-to-the-physical-asset-verification-app-pav-what-could-be-the-issue/617 "2021-04-16T09:52:19Z")
For Physical Asset Verification (PAV) Mobile App to work, please check following: i) ITSMWS war has to be deployed (\[hostname or IP address\]/ITSMWS should be accessible) ii) If SapphireIMS application and DB severs are… --- ## [I want to deploy ( Install ) latest Windows 10 Feature Pack ( Creator update ) to machines which are having older version of Windows 10. How can I do this to apply deploy job to specific machines having older versions?](https://community.sapphireims.com/t/i-want-to-deploy-install-latest-windows-10-feature-pack-creator-update-to-machines-which-are-having-older-version-of-windows-10-how-can-i-do-this-to-apply-deploy-job-to-specific-machines-having-older-versions/151)
**Author:** [@harish](https://community.sapphireims.com/u/harish)\ **Replies:** 0\ **Last updated:** [January 21, 2021, 5:37am UTC](https://community.sapphireims.com/t/i-want-to-deploy-install-latest-windows-10-feature-pack-creator-update-to-machines-which-are-having-older-version-of-windows-10-how-can-i-do-this-to-apply-deploy-job-to-specific-machines-having-older-versions/151 "2021-01-21T05:37:15Z")
SapphireIMS collects corresponding build number of Windows OS version as part of inventory operating system details. You may refer following articles to understand the respective build number of specific versions. U… --- ## [My inventory collects only last 5 digit of license key for Windows 10 operating System compared to traditional 25-digit key. Whether SapphireIMS can give be compliance result based on last 5 digits?](https://community.sapphireims.com/t/my-inventory-collects-only-last-5-digit-of-license-key-for-windows-10-operating-system-compared-to-traditional-25-digit-key-whether-sapphireims-can-give-be-compliance-result-based-on-last-5-digits/313)
**Author:** [@harish](https://community.sapphireims.com/u/harish)\ **Replies:** 0\ **Last updated:** [March 2, 2021, 4:15pm UTC](https://community.sapphireims.com/t/my-inventory-collects-only-last-5-digit-of-license-key-for-windows-10-operating-system-compared-to-traditional-25-digit-key-whether-sapphireims-can-give-be-compliance-result-based-on-last-5-digits/313 "2021-03-02T16:15:06Z")
We do have support to consider last 5-digit consideration during compliance calculation and currently we have custom support for this until we plan to productize it. Please get in touch with our support team to get furth… --- ## [I have enterprise setup with seperate application and data collector server. I see performance data not getting collected from agents. What could be the issue?](https://community.sapphireims.com/t/i-have-enterprise-setup-with-seperate-application-and-data-collector-server-i-see-performance-data-not-getting-collected-from-agents-what-could-be-the-issue/609)
**Author:** [@harish](https://community.sapphireims.com/u/harish)\ **Replies:** 0\ **Last updated:** [April 14, 2021, 1:16pm UTC](https://community.sapphireims.com/t/i-have-enterprise-setup-with-seperate-application-and-data-collector-server-i-see-performance-data-not-getting-collected-from-agents-what-could-be-the-issue/609 "2021-04-14T13:16:05Z")
One of the primary reason for not collecting performance data from agent is scheduling activity may not be happening. The scheduling will not happen if timezone selected for application server and data collector server i… --- ## [Business service monitoring- Planned maintenance](https://community.sapphireims.com/t/business-service-monitoring-planned-maintenance/583)
**Author:** [@vinayakkoppar](https://community.sapphireims.com/u/vinayakkoppar)\ **Replies:** 1\ **Last updated:** [April 14, 2021, 11:29am UTC](https://community.sapphireims.com/t/business-service-monitoring-planned-maintenance/583 "2021-04-14T11:29:10Z")
Does the planned maintenance feature works for agent and agentless or any one of them ? --- ## [Does SapphireIMS supports Software usage metering in terms of hours/days?](https://community.sapphireims.com/t/does-sapphireims-supports-software-usage-metering-in-terms-of-hours-days/586)
**Author:** [@Naveen](https://community.sapphireims.com/u/Naveen)\ **Replies:** 0\ **Last updated:** [April 14, 2021, 5:34am UTC](https://community.sapphireims.com/t/does-sapphireims-supports-software-usage-metering-in-terms-of-hours-days/586 "2021-04-14T05:34:04Z")
No. Currently SapphireIMS supports the Software Metering utilization data in terms of number of times the software is launched. Utilization based on hour/day is not supported as of now. [Next page](https://community.sapphireims.com/tag/faq/2.md?match_all_tags=true&page=1&tags%5B%5D=faq)