Customer configured a post action on state A with script which will move a ticket from State A to State B. Customer complains that another post action configured on State B is not getting triggered. How will you address this issue?

Sofan · March 10, 2021, 9:07am

The state transitions done within the post action script cannot trigger another postaction. In such cases, we need to handle both the logics in the first post action script itself such that both gets executed sequentially in a single customized script.

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Customer configured a post action on state A with script which will move a ticket from State A to State B. Customer complains that another post action configured on State B is not getting triggered. How will you address this issue?

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