Customer raises an incident stating the system is allowing to change parent records to resolve state even though the corresponding child calls are not moved to resolve state. How will you be addressing this?

Check the ‘End state IDs’ from the ‘Child Record Configuration’ and ensure the IDs are specified with ‘State category ids’ of the project for which you want to perform the restriction. Once specified with appropriate comma separated state category IDs, the system will not allow parent record to resolve state until all the child records are moved to any of the states under the specified ‘State Category’.