When working with Support, we may sometimes ask you to collect a network capture, which can be used to record the HTTP data traffic of the affected application. There are different types of networks captures available. Some are built into the browser and can debug web-based apps, and some are third-party debuggers that can capture traffic. Will explain here how to capture network traffic using browser.
Support uses this information to isolate any issues or unexpected behavior. For the most part, we may ask you to collect a HAR capture.
What is HAR?
A HAR capture (HTTP Archives) records the requests and responses that your browser makes with the SapphireIMS Web Application.
Chrome and Microsoft Edge(Chromium)
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In Chrome, go to the page within SapphireIMS web application where you are experiencing trouble.
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At the top-right of your browser window, click the Chrome menu (⋮).
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Select More tools > Developer tools . The Developer tools window opens as a docked panel at the side or bottom of Chrome.
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Click the Network tab.
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Select Preserve log .
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You will see a red circle at the top left of the Network tab. This means the capture has started. If the circle is black, click the black circle to start recording activity in your browser.
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Refresh the page and reproduce the problem while the capture is running.
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After you successfully reproduce the issue, right click on any row of the activity pane, and select Save all as HAR with Content .
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Select the Console tab.
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Right-click anywhere in the console and select Save as… .
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Name the log file Chrome-console.log .
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Share both files to support team.
Firefox
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In Firefox, go to the page within SapphireIMS web application where you are experiencing trouble.
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Click the Firefox menu (Three horizontal parallel lines) at the top-right of your browser window.
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Select More tools > Web Developer Tools
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The Developer Tools window opens as a docked panel at the side or bottom of Firefox.
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Click the Network tab.
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Click on Gear icon and Select Persist logs .
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Refresh the page and reproduce the problem while the capture is running.
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After you successfully reproduce the issue, right-click any row of the activity pane and select Save all as HAR .
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Select the Console tab.
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Right-click any row and select “ Select all” .
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Paste the content in a text file and name it console-log.txt .
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Share both files to support.
Internet Explorer (IE11)
- In Internet Explorer, go to the page within SapphireIMS web application where you are experiencing trouble.
- Click the gear icon in the top right.
- Select F12 Developer Tools.
- Click the Network tab.
- Clear the Clear entries on navigate option, which is selected by default. The icon looks like blue arrow with a red X.
- The green play button ( Start Profiling Session ), should be selected by default. This means the capture function is running.
- Refresh the the page and reproduce the problem while the capture is running.
- Once you have reproduced the issue, click the Export as HAR icon. The icon looks like a floppy disk.
- Click the Console tab.
- Right-click any row and select Copy all.
- Paste the content in a text file and name it console-log.txt .
- Share both files to Support