If one specific software has multiple product keys with same license entitlement, how should we configure it in SapphireIMS?

[harish]

Currently the product does not support storing multiple product key for single license. However, there is a work around available to achieve this.
• Let say the product P which has multiple key (K1, K2, K3).
• Create a base license for P with key K1.
• Create an upgrade license with P with key as K2 and map the previous one as base license.
• Repeat the same for K3 as well. Make sure to give same license quantity in all license which is the total license procured.

Please refer similar article on the same -

I have Office Standard 2019 and entitled to use downgrade rights for Office Standard 2010/2013/2016 with multiple product keys for each version. I don’t have means to add multiple product keys for same version in SapphireIMS, how can I handle this?

Currently SapphireIMS support single product key for specific version of software( example: 1 key for Office Standard 2010) under product use rights though it allows product keys for different versions of software entitled under downgrade rights( example: 1 key for Office Standard 2010, 1 key for Office Standard 2013, etc). We are planning to support in future release and until then workaround is to use base license with upgrade license for compliance calculation. In your case base version will …