Sapphire ims integration

Service Desk API and Integration
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  1. is there any expiry for key and token in rest api.
  2. are we able to make custom fields and forms in sapphire service desk
  3. what are the datatypes assignable to the custom fields.
  4. is there a date time data field
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Is there any expiry for the key and token in the REST API?
Key and token generation is a one-time activity. They do not expire, meaning once generated, they can be used indefinitely unless manually revoked or regenerated.

Are we able to make custom fields and forms in Sapphire ServiceDesk?
Yes, custom fields can be created in the ServiceDesk to meet specific needs. You can refer to the following link for a detailed guide on how to configure custom fields:
https://help.sapphireims.com/Additional_Fields_newUI.htm

Additionally, forms can be designed using the RPA Add-on feature. Through automation, these forms can be generated as PDFs and automatically attached to tickets. You can find more details here:
https://help.sapphireims.com/RPA_Addon_newUI.htm

What are the data types assignable to the custom fields?
To understand the various data types that can be assigned to custom fields, please refer to the detailed help document here:
https://help.sapphireims.com/form_fields.htm

Is there a DateTime data field?
Yes, a DateTime data field is available. For more details on how to use it, refer to the help document:
https://help.sapphireims.com/form_fields.htm

1 Like
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thanks for the reply, do you know how the key and token are generated?