Customer has added a state called 'Assign to helpdesk'. When he is trying to change the state, he is not getting the 'Technician/user list selection' to assign the record to a owner. Any configuration mistake causing this issue?
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0
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248
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March 10, 2021
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Customer raises an incident stating the system is allowing to change parent records to resolve state even though the corresponding child calls are not moved to resolve state. How will you be addressing this?
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0
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278
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March 10, 2021
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How do i troubleshoot the issue of SLA not getting mapped to a Service desk Record?
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0
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321
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April 12, 2021
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Customer complains that an user is not getting the option to submit child records. What privileges should be given in such case?
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0
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257
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March 10, 2021
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Do we have option to configure separate workflow for a particular Service or Category or Subcategory?
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0
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285
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March 24, 2021
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