User is complaining on the slow response from the website? How can I use SapphireIMS to monitor this?

There could be multiple reasons to this. First, the system can be very slow at times due to high intensity task being performed by the server where this website is hosted. So one has to monitor the CPU of the system. Second, the website itself can be monitored using “URL” monitoring option to know where the bottlenecks are present and third, one can monitor the “Ping” response so that we will understand whether any packets drops are happening due to network congestion. The above example shows one of the ways using synthetic transaction and system monitoring combination in SapphireIMS user can know where the bottlenecks are present and take the corrective action.