What are the steps to be checked if data is not showing in the Log analyzer dashboard?

Business Service Monitoring Log Collectors
1

Follow the below steps to troubleshoot the issue -

  1. We need to check whether elastic search is accessible or not by using http[s]://[hostname]:[port]/
    Example: http://localhost:9200/
  2. Make sure SapphireES and SapphireIMSLogAnalyzer services are running.
  3. Verify data collection is happening or not using following URL http[s]://[hostname]:[port]/_cat/indices
    Example: http://localhost:9200/_cat/indices
  4. Verify Raw Data collected or not in another tab
  5. If Raw data is collecting data then verify the Errors in LogAnalyzer.log in following path SapphireIMS\Plugins\LogAnalyzer\log, we may come across errors like indexnotfound.
  6. To recreate the template, using command prompt run “run.bat” in following path SapphireIMS\Plugins\LogAnalyzer\upgrade\DREC\
  7. Delete the current index which gets recreated automatically by using following command in command prompt in administrator mode
    “curl.exe -XDELETE http[s]://[hostname]:[port]/[indexname]”
    Example: “curl.exe -XDELETE http://localhost:9200/”
    Index we can get from accessing URL as mentioned in #3 ( Example: http://localhost:9200/_cat/indices ) and curl.exe can be obtained from location (SapphireIMS\Plugins\LogAnalyzer\bin)
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