What needs to be checked if AD OU list and Users are not importing using Cloud Connector plugin?

The following needs to be checked, if any OU list and Users are not importing using Cloud Connector,

  1. Go to Cloud Connector installed machine and check SapphireIMSCloudConnector Service is running or not, if not running then start SapphireIMSCloudConnector service.
  2. Perform telnet <SapphireIMS Message Queue installed IP Address> 5671 from CC installed machine. If telnet is not successful to connect, then open 5671 TCP port so that it is accessible from CC machine. Please note that this action is at server side.
  3. Go to SapphireIMS Message Queue installed machine and enable RabbitMQ management plugin using following command :
    <SapphireIMS Installed Path>\Plugins\SapphireIMSMQPlugin\RabbitMQ\rabbitmq_server-3.6.12\sbin\rabbitmq-plugins enable rabbitmq_management
  4. Once management plugin enabled, open browser and enter the following URL :
  5. Login to RabbitMQ web portal using sapphire user and if login fails, Kindly contact our support team for further assistance.