Which authentication mechanism used by SapphireIMS ITSM Rest API and whether the responses gets encrypted?

SapphireIMS ITSM Rest API use key and token based authentication. Please refer ‘SETUP YOUR ENVIRONMENT’ section in our online help link https://api.sapphireims.com for more details.

We don’t do API response encryption from our application end however if you are using HTTPS mode, all data gets encryption on transit.