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While performing a proxy submission / on behalf submission of a record, we use 'Source' option. I configured a new source called 'On call' but I don’t get to see the user list drop down towards its right. What mistake I would have done?

Service Desk Service Desk Settings

hari March 10, 2021, 8:09am 1

You would not have selected checkbox ‘Display users list’. Users list will be displayed only when this check box is selected through which you can process the on-behalf submissions of a record.

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