Service Desk Service Requests
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About the Service Requests category
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0 | 294 | January 13, 2021 |
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In customer helpdesk system, the L1 engineers are able to move a Service request to 'Waiting for HOD approval'. The helpdesk co-ordinator doesn't want to allow the L1 engineers to change the ticket seeking an approval. How co-ordinator can handle this?
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0 | 279 | March 10, 2021 |
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Does SapphireIMS support default Service request Template?
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0 | 342 | March 9, 2021 |