Service Desk Service Requests
| Topic | Replies | Views | Activity | |
|---|---|---|---|---|
|
About the Service Requests category
|
|
0 | 289 | January 13, 2021 |
|
In customer helpdesk system, the L1 engineers are able to move a Service request to 'Waiting for HOD approval'. The helpdesk co-ordinator doesn't want to allow the L1 engineers to change the ticket seeking an approval. How co-ordinator can handle this?
|
|
0 | 275 | March 10, 2021 |
|
Does SapphireIMS support default Service request Template?
|
|
0 | 326 | March 9, 2021 |