SMS API Integration with Sapphire
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0
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10
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February 17, 2025
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API call to get ticket information
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0
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17
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November 21, 2024
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Creating and adding new fields in the incident and requect ticket form
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1
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15
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November 20, 2024
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Sapphire ims integration
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2
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41
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October 30, 2024
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SapphireIMS ChatBot
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0
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286
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April 4, 2023
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Export the Workgroup structure as backup to restore it in future
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1
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53
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May 30, 2024
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How to find if any ticket logged from which host?
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1
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124
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January 17, 2024
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Where to update RPA server details if RPA runs in a defferent server
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0
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340
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January 7, 2022
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CSAT Feedback Configuration
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0
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545
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October 22, 2021
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Error in RPA creation due to untrusted certificate solved
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0
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725
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June 10, 2021
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Bookmarking records in Overall Section of Service Desk record Listing Page is not available
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1
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502
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June 2, 2021
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How do we add unit-wise holidays applicable for the year?
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0
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365
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May 11, 2021
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Is their any option to auto submit the Incident record based on end point down time data which is collected through agent?
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2
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609
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May 7, 2021
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Service desk Record Submission time is getting changed even though there is no option available for the technician / user to change. How is this happening?
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0
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364
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May 5, 2021
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How to ensure only the owner of the record can update the comments for ‘Reason for SLA violation’, as the system is allowing any technician to update the SLA violation reason?
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0
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336
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April 25, 2021
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How does SapphireIMS enables to convert the Emails to Records when the emails are sent from email addresses which are not present in SapphireIMS?
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0
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425
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April 23, 2021
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Do we have any troubleshooting document available for RPA?
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0
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450
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April 14, 2021
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How do i troubleshoot the issue of SLA not getting mapped to a Service desk Record?
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0
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351
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April 12, 2021
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Does SapphireIMS provides option to deliver SLA based email notifications to email recipients which i can customize as a rule?
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0
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349
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April 12, 2021
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How do I enable Service desk record's SLA details for end users i.e., for the users who are having only 'Submitter' role access?
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0
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349
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April 9, 2021
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MobileApp is unable to connect to SapphireIMS server. How to troubleshoot?
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0
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322
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April 7, 2021
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E-mail based approval is not working in my setup. How to troubleshoot the issue?
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0
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327
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April 7, 2021
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I need to send E-mail notification based on fixed field values of the Record such as on record Location, record service, etc. How to do?
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0
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317
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April 7, 2021
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I need to send E-mail notification on same state to Owner and Approval manager or Owner and Submitter of the record, but the email content needs to be different, how to configure it?
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0
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382
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April 7, 2021
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What are the supported Dashboard Templates to create new dashboard?
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0
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346
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March 31, 2021
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Which authentication mechanism used by SapphireIMS ITSM Rest API and whether the responses gets encrypted?
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0
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421
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March 31, 2021
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Whether SapphireIMS ITSM module allows API based integration with other systems?
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0
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368
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March 31, 2021
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Does SapphireIMS provide an option to view the Report online or offline?
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0
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325
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March 31, 2021
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Is there any option to populate the reports on to the dashboard?
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0
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335
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March 31, 2021
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What are the supported built-in report templates in SapphireIMS ITSM stack?
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0
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363
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March 31, 2021
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