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How do we add unit-wise holidays applicable for the year?
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0
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18
|
May 11, 2021
|
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Is their any option to auto submit the Incident record based on end point down time data which is collected through agent?
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2
|
15
|
May 7, 2021
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Service desk Record Submission time is getting changed even though there is no option available for the technician / user to change. How is this happening?
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0
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11
|
May 5, 2021
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How to ensure only the owner of the record can update the comments for ‘Reason for SLA violation’, as the system is allowing any technician to update the SLA violation reason?
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0
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8
|
April 25, 2021
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How does SapphireIMS enables to convert the Emails to Records when the emails are sent from email addresses which are not present in SapphireIMS?
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0
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7
|
April 23, 2021
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Do we have any troubleshooting document available for RPA?
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0
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17
|
April 14, 2021
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How do i troubleshoot the issue of SLA not getting mapped to a Service desk Record?
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0
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17
|
April 12, 2021
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Does SapphireIMS provides option to deliver SLA based email notifications to email recipients which i can customize as a rule?
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0
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12
|
April 12, 2021
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How do I enable Service desk record's SLA details for end users i.e., for the users who are having only 'Submitter' role access?
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0
|
13
|
April 9, 2021
|
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MobileApp is unable to connect to SapphireIMS server. How to troubleshoot?
|
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0
|
13
|
April 7, 2021
|
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E-mail based approval is not working in my setup. How to troubleshoot the issue?
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0
|
14
|
April 7, 2021
|
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I need to send E-mail notification based on fixed field values of the Record such as on record Location, record service, etc. How to do?
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0
|
12
|
April 7, 2021
|
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I need to send E-mail notification on same state to Owner and Approval manager or Owner and Submitter of the record, but the email content needs to be different, how to configure it?
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0
|
13
|
April 7, 2021
|
|
What are the supported Dashboard Templates to create new dashboard?
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0
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17
|
March 31, 2021
|
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Which authentication mechanism used by SapphireIMS ITSM Rest API and whether the responses gets encrypted?
|
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0
|
32
|
March 31, 2021
|
|
Whether SapphireIMS ITSM module allows API based integration with other systems?
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0
|
24
|
March 31, 2021
|
|
Does SapphireIMS provide an option to view the Report online or offline?
|
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0
|
16
|
March 31, 2021
|
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Is there any option to populate the reports on to the dashboard?
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0
|
17
|
March 31, 2021
|
|
What are the supported built-in report templates in SapphireIMS ITSM stack?
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0
|
14
|
March 31, 2021
|
|
Can we take a picture from mobile and attach to the ticket using MobileApp?
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0
|
23
|
March 30, 2021
|
|
Can we calculate the travel distance of a technician when he/she works onsite using MobileApp?
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|
0
|
20
|
March 30, 2021
|
|
Can we capture the location through MobileApp when technician updates the record?
|
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0
|
18
|
March 30, 2021
|
|
Can we capture the technician location when he/she logins from MobileApp?
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|
0
|
21
|
March 30, 2021
|
|
Can we use the same Approval state (Instead of creating multiple Approval state) to get approved from multiple people before getting assigned?
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0
|
24
|
March 29, 2021
|
|
Do you have an option to control next possible state display based on old state transaction of the record?
|
|
0
|
26
|
March 29, 2021
|
|
Do you have an option to control next possible state display based on Additional field value of record?
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|
0
|
23
|
March 29, 2021
|
|
How to make comment mandatory for a particular state?
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|
0
|
21
|
March 24, 2021
|
|
How do we set default enclosure access type for all the users?
|
|
0
|
18
|
March 24, 2021
|
|
How do we come to know the availability of a Technician based on his current workload with respect to record assignment?
|
|
0
|
18
|
March 24, 2021
|
|
How do we control fields appearing while doing state movement like Assign or Approval?
|
|
0
|
16
|
March 24, 2021
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