Business service monitoring

What is even weightage and weighted health in business service and why do we define it ?
What is ‘business SLA duration’ in business SLA?

Hi Vinayak,

Please refer article What are Availability and Health of Business Service? for clarification.

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To answer the “What is specify business SLA duration in business SLA?” following can be the explanation.

SapphireIMS Business SLA helps the organization to monitor the compliance to a configured business rule through Business SLA monitoring feature. Using this, the organization can effectively monitor compliance to the business rule. Here the SLA duration is nothing but, how long you want to run this compliance rule to measure Business SLA.

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