Quick templates allows the organization to publish in-built templates for service desk records to user.
The end users can browse through the templates whenever they want to raise a service desk record. This helps them to quickly submit the service desk record on a single click as the ‘Title’, ‘Description’, ‘Service’, ‘Category’, ‘Sub-Category’, and the three levels of ‘Derived Field’ values are automatically submitted from the quick template.
SapphireIMS ships a list of in-built templates with each of the ITIL projects. Click the ‘Self Service’ menu, ‘Quick Template’ to view this list.
Please refer help link Quick Template on how to configure the template and refer ’ Viewing the Quick Template’ section in the same link to raise a request.