|
About the Service Desk UI category
|
|
0
|
333
|
December 30, 2020
|
|
Bookmarking records in Overall Section of Service Desk record Listing Page is not available
|
|
1
|
523
|
June 2, 2021
|
|
Service desk Record Submission time is getting changed even though there is no option available for the technician / user to change. How is this happening?
|
|
0
|
383
|
May 5, 2021
|
|
Is it possible to delegate work through Task?
|
|
0
|
327
|
March 9, 2021
|
|
Is it possible to raise a request on behalf of a user?
|
|
0
|
370
|
March 9, 2021
|
|
Can I restrict size of the attachment and modify the attachment extensions allowed in service desk?
|
|
0
|
417
|
March 9, 2021
|
|
Is it possible to change the Submitter name for the submitted Record?
|
|
0
|
333
|
March 9, 2021
|
|
Can I delete the Record that has been created by end user?
|
|
0
|
334
|
March 9, 2021
|
|
Do I have an audit log of all the changes made by Admin or other user in service desk?
|
|
0
|
336
|
March 9, 2021
|
|
Does SapphireIMS support Email based Approvals?
|
|
0
|
332
|
March 1, 2021
|
|
Does SapphireIMS support Multi level Approval?
|
|
0
|
378
|
March 1, 2021
|
|
Will I be able to create search profile?
|
|
0
|
314
|
March 1, 2021
|
|
Is it possible to add pre-canned Enclosure template?
|
|
0
|
306
|
March 1, 2021
|
|
Is it possible to populate Additional Field data from Parent Record to Child?
|
|
0
|
329
|
March 1, 2021
|
|
Does SapphireIMS support Creation of Child Record?
|
|
0
|
304
|
March 1, 2021
|
|
How can I control the viewing of comments to end user?
|
|
0
|
288
|
February 26, 2021
|
|
Can we create templates to search and then raise a request?
|
|
0
|
300
|
February 26, 2021
|
|
Does User/ Admin have an option to set the Default landing page in SapphireIMS on service desk?
|
|
0
|
297
|
February 26, 2021
|
|
Is it possible to Auto close the record based on certain condition?
|
|
0
|
318
|
February 26, 2021
|
|
Is there any option to provide Read-Only view All Record option based on Location, Department?
|
|
0
|
269
|
February 26, 2021
|
|
Service Desk Additional Fields and their values are not visible when a Ticket is submitted on behalf of another User
|
|
0
|
343
|
January 2, 2021
|
|
Where can I create Ticket Search Profile in SapphireIMS Service Desk?
|
|
0
|
368
|
December 30, 2020
|