Creating and adding new fields in the incident and requect ticket form

Service Desk Incident Management
1

Can we add our own fields in the incident new ticket form?
similarly for request ticket form

2

Yes, we can create fields using the Form Fields option. These fields are generic across projects. To learn how to create form fields and add project-specific additional fields, please refer to the following links.

https://help.sapphireims.com/form_fields.htm
https://help.sapphireims.com/Additional_Fields_newUI.htm