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About the Incident Management category
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0
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310
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January 13, 2021
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Creating and adding new fields in the incident and requect ticket form
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1
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72
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November 20, 2024
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How to find if any ticket logged from which host?
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1
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163
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January 17, 2024
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Is their any option to auto submit the Incident record based on end point down time data which is collected through agent?
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2
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648
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May 7, 2021
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Customer raises an issue stating the linked / related incidents are not being moved to a resolve state when the master incident is resolved. What could be the issue?
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0
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330
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March 10, 2021
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What is the difference between Linked and Child incidents?
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0
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377
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March 10, 2021
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How to handle multiple incident with similar issue?
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0
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361
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February 26, 2021
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Does SapphireIMS provide default Incident template?
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0
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345
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February 26, 2021
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Is it possible to customize the Record Number format based on the business requirement?
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0
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375
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February 26, 2021
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Can I populate priority based on the Urgency and Impact?
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0
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301
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February 26, 2021
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Is there an option to set Source of Record and create multiple Record source?
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0
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313
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February 26, 2021
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Is it possible to create different Service name for Parent and child Record?
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0
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309
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February 26, 2021
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Whether SapphireIMS supports delegation feature to assign record to different user?
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0
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319
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February 26, 2021
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Does SapphireIMS support customized workflow for Incident management process?
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0
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326
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February 26, 2021
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