|
About the Incident Management category
|
|
0
|
303
|
January 13, 2021
|
|
Creating and adding new fields in the incident and requect ticket form
|
|
1
|
57
|
November 20, 2024
|
|
How to find if any ticket logged from which host?
|
|
1
|
148
|
January 17, 2024
|
|
Is their any option to auto submit the Incident record based on end point down time data which is collected through agent?
|
|
2
|
629
|
May 7, 2021
|
|
Customer raises an issue stating the linked / related incidents are not being moved to a resolve state when the master incident is resolved. What could be the issue?
|
|
0
|
326
|
March 10, 2021
|
|
What is the difference between Linked and Child incidents?
|
|
0
|
366
|
March 10, 2021
|
|
How to handle multiple incident with similar issue?
|
|
0
|
350
|
February 26, 2021
|
|
Does SapphireIMS provide default Incident template?
|
|
0
|
336
|
February 26, 2021
|
|
Is it possible to customize the Record Number format based on the business requirement?
|
|
0
|
365
|
February 26, 2021
|
|
Can I populate priority based on the Urgency and Impact?
|
|
0
|
292
|
February 26, 2021
|
|
Is there an option to set Source of Record and create multiple Record source?
|
|
0
|
310
|
February 26, 2021
|
|
Is it possible to create different Service name for Parent and child Record?
|
|
0
|
302
|
February 26, 2021
|
|
Whether SapphireIMS supports delegation feature to assign record to different user?
|
|
0
|
312
|
February 26, 2021
|
|
Does SapphireIMS support customized workflow for Incident management process?
|
|
0
|
319
|
February 26, 2021
|