Customer asks you to configure a report with all the pending states against each technician in a pivot manner i.e., Technician should be listed in Rows and pending states should be listed as columns. How will you confiure this report?

Configure ‘Call Statistic’ template by choosing:

  1. Applicable technicians in ‘Level 1’ filter.
  2. Applicable pending states in ‘Level 2’ filter.
  3. Selecting chart type as ‘Statistical Summary’. This is important to show the date in a pivot manner.