Customer asks you to configure a report with all the pending states against each technician in a pivot manner i.e., Technician should be listed in Rows and pending states should be listed as columns. How will you confiure this report?

hari · March 10, 2021, 9:22am

Configure ‘Call Statistic’ template by choosing:

Applicable technicians in ‘Level 1’ filter.
Applicable pending states in ‘Level 2’ filter.
Selecting chart type as ‘Statistical Summary’. This is important to show the date in a pivot manner.

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