Does SapphireIMS Service Desk support the “Delegation” feature. If yes, then for which Service Desk Role the Delegation feature is supported and how to configure the same?

Yes, SapphireIMS Service Desk supports the “Delegation” feature for Approval Manager and Technician Roles. For more information, please refer to the SapphireIMS Online Help Portal Link: Roles (Search for “Delegation” in the Page).