Latest User and Role Management topics

Topic	Views	Activity
About the User and Role Management category	286	January 13, 2021
Customer raises a incident stating while adding enclosures to record, he doesn't get the option to select public/private enclosures in one of the project, whereas in another project he is getting the access. What steps you suggest to correct it? how-to	287	March 10, 2021
The customer complains that a role he created with the name 'Assign to Technician' is not coming under the 'Default user role addition' rule ? Why is this not happening faq	289	March 10, 2021
Customer created a role called 'XYZ' inherited from submitter role. He asks that this role be allocated by default to the project whenever new users are created. How will you achieve this? how-to	280	March 10, 2021
What are the different access control options available in SapphireIMS service desk? faq	307	February 26, 2021
Can I restrict Users from submitting record on specific Service, Category & Subcategory? faq	315	February 26, 2021
Is it possible to configure different permission for the created role? faq	267	February 26, 2021
Is it possible to copy the Access permission from already created roles? faq	313	February 26, 2021
Does Sapphire provide an option to customize the Record Submission page based on the Roles? faq	299	February 26, 2021
Is it possible to configure “Private Ticket Search Filter Profile” in SapphireIMS Service Desk?	310	February 25, 2021
While adding a Comment/Enclosure in a SapphireIMS Service Desk Record/Ticket, I am not able to see the option to mark the Comment/Enclosure as Private or Public. How can I resolve this issue?	276	February 25, 2021
I have logged-in to the SapphireIMS Service Desk Web Portal as a Technician. I cannot view all the Tickets. Also, I am not able to transfer a Ticket to another Technician by changing the Owner of the same. How can I resolve this issue?	289	February 25, 2021
Does SapphireIMS Service Desk support the “On Behalf of Ticket Submission” feature? If yes, then how to configure the same? Also, can we configure “On Behalf of Ticket Submission” restricted to the Location and/or Department a User?	263	February 25, 2021
Is it possible to create a new Service Desk Role in SapphireIMS Service Desk by copying the Role Settings of another Service Desk Role?	281	February 25, 2021
What are the different types of Roles supported in SapphireIMS Service Desk?	294	February 25, 2021
Does SapphireIMS Service Desk support the “Delegation” feature. If yes, then for which Service Desk Role the Delegation feature is supported and how to configure the same?	354	February 25, 2021
Is it possible to allow or prevent the newly added Users in SapphireIMS being allocated to a Service Desk Role by default?	338	February 25, 2021